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In lieu of the Philippine government’s regulations COVID-19, Cebu Pacific and CEBGO will be suspending all flight operations from 19 March to 14 April 2020.

The Philippine government recently implemented Enhanced Community Quarantine over Luzon, and similar directives across various provinces in the country. Cebu Pacific continues to ensure the safety of our passengers and operations teams, in compliance with the stricter quarantine measures, land travel restrictions and regulations in place. We are also working closely with the authorities to assist in flying stranded passengers in and out of the Philippines.

Cebu Pacific will thus mount only the following international flights tomorrow, 18 March 2020:

Flights to Singapore

  • Manila-Singapore-Manila

Flights to Thailand

  • Manila-Bangkok-Manila

Flights to Japan

  • Manila-Tokyo (Narita)-Manila
  • Manila-Osaka-Manila
  • Manila-Nagoya-Manila

Flights to Vietnam

  • Manila-Ho Chi Minh-Manila

Flights to Taiwan

  • Manila-Taipei-Manila

Flights to Indonesia

  • Manila-Bali (Denpasar)-Manila

All passengers can check their flight status on Cebu Pacific’s website: bit.ly/CEBflight-status. Passengers affected by any flight cancellations have the following options:

They can avail any of the options above by managing their bookings through Cebu Pacific’s website: bit.ly/CEBmanageflight.

For the health and safety of our passengers and personnel, all Cebu Pacific Ticket offices will also be closed from 19 March 19 to 14 April 2020. For any concerns, please contact Cebu Pacific via bit.ly/CEBrequest. Passengers can also contact our customer hotlines through bit.ly/CustomerHotlines.

As this is a developing situation that is unprecedented, Cebu Pacific will continue to monitor the situation and provide updates as soon as possible. We thank everyone for their patience and understanding, as our flight, operations and frontline teams continue to do their best to assist passengers.

For more information, please visit: bit.ly/CEBCOVID-19FAQ.

* Free Rebooking – Rebook flights with change fees waived. Fare difference may apply.

To rebook the flight, use the “Manage Booking” portal in the Cebu Pacific website (http://bit.ly/CEBmanageflight)

*Travel Fund – Place the full cost of the ticket in a Travel Fund which can then be used as payment for a future booking. The Travel Fund is valid for 180 days and can be used for bookings as far as 12 months out.

To avail of the Travel Fund option,  they may use the “Manage Booking” portal in the Cebu Pacific website (http://bit.ly/CEBmanageflight) to cancel their booking and store the value in the Travel Fund.