In an abundance of caution and in the best interest of our guests and employees, Disney Cruise Line has decided to suspend all new departures beginning Saturday, March 14, 2020, through the end of the month. This precautionary measure applies to all four of Disney’s cruise ships.
While we know this decision may be disappointing, the health and wellbeing of our guests is of the greatest importance. We are equally committed to the wellbeing of our incredible crew members who live and work aboard our ships and on Castaway Cay. During the suspended operations, Disney Cruise Line will continue to compensate our Crew Members and shoreside Cast Members.
The Disney Dream will depart on a three-night cruise from Port Canaveral as scheduled on Friday, March 13, and will return to Port Canaveral on Monday, March 16. The Disney Fantasy and Disney Magic will return to port on Saturday, March 14. The Disney Wonder, which is currently in the midst of a westbound Panama Canal cruise, will continue on its scheduled itinerary, with guests disembarking in San Diego on Friday, March 20.
Disney Cruise Line will offer guests affected by this decision a future cruise credit or a full refund, the details of which will be provided directly to them. Given the higher than normal call volume at our Call Center, we ask that affected guests or their travel agent wait to contact us until after they receive an email from us.
Below is a list of impacted sailings:
Disney Magic
March 14-19
March 19-23
March 23-28
March 28-April 2
Disney Wonder
March 20-25
March 25-29
March 29-April 5
Disney Dream
March 16-20
March 20-23
March 23-27
March 27-30
March 30- April 3
Disney Fantasy
March 14-21
March 21-29
March 29-April 4
March 12, 2020 – 7:45 PM
Information on Coronavirus Disease 2019 continues to evolve quickly and Disney Cruise Line is closely following guidance from health officials and authorities in the ports of call we visit. We are also committed to keeping our Guests informed and updated, and are happy to address any questions our Guests have in advance of their cruise vacations and once they’re onboard.
The health and wellbeing of our Guests, as well as that of our Crew Members, is our primary focus. We are taking precautionary steps and have implemented the following guidelines, which will likely continue to evolve as more information becomes available:
- UPDATED: At this time, any Guest or Crew Member who has traveled from, to or through the following countries and regions within 14 days of embarkation will not be able to board our ships. Guests in this situation who are scheduled to sail between now and April 12, 2020, will be able to either change their sail date or cancel for a full refund.
- – Austria
- – Belgium
- – China
- – Czech Republic
- – Denmark
- – Estonia
- – Finland
- – France
- – Germany
- – Greece
- – Hong Kong
- – Hungary
- – Iceland
- – Iran
- – Italy
- – Japan
- – Latvia
- – Liechtenstein
- – Lithuania
- – Luxembourg
- – Macau
- – Malta
- – Netherlands
- – Norway
- – Poland
- – Portugal
- – Slovakia
- – Slovenia
- – South Korea
- – Spain
- – Sweden
- – Switzerland
- – Monaco
- – San Marino
- – Vatican City
- Any Guest or Crew Member who has been in contact with someone from these areas, including Guests with connecting flights in these locations, also will not be able to board, nor will anyone who has helped care for someone suspected of having or diagnosed with COVID-19, or who is currently subject to health monitoring for possible exposure. Guests who have air travel booked through Disney Cruise Line will automatically have their flights rebooked on an alternate route. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.
- As is always our practice, we screen all Guests and Crew Members before they board, and anyone who feels unwell with gastrointestinal or flu-like symptoms (fever over 100.4º F, chills, cough or difficulty breathing) will not be permitted to sail.
- In addition, all Guests and Crew Members will have their temperature checked by a nurse with a no touch thermometer prior to boarding, regardless if they are symptomatic or feel unwell. Additional medical screening will be required for anyone with a temperature of 100.4º F or greater, and they along with their travel party may be unable to sail.
- Based on information from public health officials, it is recommended that elderly guests and those with serious chronic health conditions should not sail.
- For cruises that include a stop in Nassau or Castaway Cay, please note that The Bahamas will not allow anyone to disembark in any Bahamian port if they have been to China, South Korea, Italy or Iran in the past 20 days prior to arrival. These Guests may be able to sail but will be unable to visit The Bahamas.
- For cruises that include a stop in Jamaica, please note that in addition to the locations noted above, officials there also will not allow Guests who have traveled from, to or through Singapore within 14 days of arrival to come ashore. These Guests will be unable to sail.
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