eviivo Spearheads Hospitality Evolution with AI-Driven Guest Communications.

In an epoch-making move, eviivo, the globally renowned travel tech powerhouse, has unfurled its latest marvel, the ‘eviivo Concierge’. This avant-garde Generative AI-imbued guest messaging solution has unequivocally set the gold standard in guest communication for vacation rentals, Airbnb hosts, and boutique hotels.

eviivo Concierge at your service lifestyle.

Recognized for its sterling booking and property management software – eviivo Suite, and its groundbreaking mobile application, the launch of eviivo Concierge underscores eviivo’s unyielding commitment to revolutionizing the hospitality industry. This AI tool seamlessly fuses with eviivo’s platform, presenting an unrivalled 24/7 digital concierge service, marking a trailblazing chapter in guest management.

Steve Kerridge, the visionary Head of Product and Design at eviivo, opined, “Automation remains paramount for property owners. With eviivo Concierge, we’ve reimagined and transcended guest communication. Our AI-driven chatbot, seamlessly integrated within our award-winning platform, champions the guest’s voice. Our foray into front-end Generative AI technology only underscores our pioneering spirit, something our customers have come to respect and rely on.”

This digital prodigy, accessible via customers’ websites, taps into accommodation data, offering predictive responses to guest queries. With eviivo Concierge, guests receive tailored suggestions, spurring enhanced communication whilst granting proprietors precious time and monetary savings, amplifying efficiency, and propelling bookings.

eviivo Concierge hotel

Usama Ahmed, eviivo’s astute Product Director, highlights the significance of this paradigm shift: “Generative AI has sparked tremendous interest in short-term rentals. eviivo Concierge answers this call, allowing our patrons to manage their business ubiquitously, in real-time. Guests receive instant responses, whether proprietors are engaged in leisure or rest.”

Integral features of the eviivo Suite’s messaging solution include:

• Bespoke AI-driven guest responses that refine personalization continually.
• 24/7 guest query management, fostering relationship-building for owners and minimizing routine tasks.
• Fluid, multi-format guest responses (humorous, illustrative, etc.).
• Seamless synchronization with premier Online Travel Agencies (OTAs) such as Airbnb, Vrbo, and Expedia.
• Comprehensive AI conversation transcripts are accessible via eviivo Conversation, facilitating continuous improvement.
• Email templates geared towards heightening direct and recurrent reservations.
• Automated, tailored guest experiences encompassing confirmations, reminders, and touch-free check-ins.

The integration of tools like ChatGPT in the hospitality sector is gaining traction, poised to redefine guest experiences with features like smart room technology, virtual assistants, and unparalleled concierge services in the forthcoming decade, as highlighted by Hotel Tech Report. Moreover, a compelling report by Forbes emphasizes that AI’s imminent growth at a yearly rate of 37.3% from 2023-2030 will be pivotal for businesses eyeing enhanced productivity.

For a first-hand encounter with the future of hospitality, delve into www.eviivo.com/eviivo-concierge.

Written by: My Thanh Pham

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