Australia’s largest, nationally known eCommerce conference & expo will be back in person on the 20th and 21st of July at the ICC Sydney Exhibition Centre. After two years of COVID restrictions, Online Retailer is back with a stellar programme of industry leaders, retail masters and trendsetters.
Retailers have broken records over the last couple of years and this event will look at the growth and trends critical for retailers to embrace and continue this growth trajectory.
Over two days, industry speakers from Kmart, The Iconic, Optus, Domino’s and many more will come together to talk on the topics that matter to the online market; the challenges and advancements to help retailers improve their business models, from trend profiling, digital transformation, new payment technologies, combatting talent shortages, supply chain management, improving customer experience and so much more.
This year’s talent features The Iconics’ Chief Customer Officer, Dean Chadwick, Optus Chief Scientist and renowned Futurologist, Rocky Scopelliti, Group Chief Digital and Experience Officer for Domino’s, Michael Gillespie, Program Lead for the Australian Fashion Council FashTech Lab 2022 Program, Tracey Hamilton, Co-Founder of Lewisham Skincare, Emma Lewisham and Head of Store Design at Kmart, Mark Staton.
Attendees will have access to a comprehensive range of topics, over 110+ speakers, inspirational advice on business strategy and the all-new B2B stream which will offer insights into how to effectively deliver on seamless CX.
With an extensive schedule around B2B engagement, understanding the complete customer buying journey and helping B2B businesses to maximise sales and troubleshoot any potential issues, this is a ‘must’ for attendees.
Key topics covered at Online Retailer in 2022 include reimagining customer engagement, aligning sales functions and the marketing process and its impact on business growth, and innovative ways to close the gap between the business and consumer.
With seven stages, Online Retailer will address everything that’s front of mind for retailers. Highlights include:
- CX-Led Digital Transformation with Michael Gillespie;
We all know the buzzwords: “digital transformation”, “customer-centricity”, “leverage the cloud”, and “artificial intelligence”, but winning in the face of increasingly competitive market pressures require more than just buzzwords. Attendees will hear from the Group Chief Digital and Experience Officer for Domino’s, Michael Gillespie, who has more than 20 years of experience across online marketing, and digital strategy and, over the last decade, has helped Domino’s transform into one of Australia’s most innovative brands.
- CxO Retail Leader’s Panel featuring representatives of Flora and Fauna, Optus & more;
With the pandemic accelerating digital adoption and innovation across all sectors, the ultimate goal for retailers is to deliver a frictionless, seamless customer experience from the first click right through to the last mile. Hear from leading CxOs and industry experts as they take a deep dive into what the future holds for retail and the roadmap for 2022 and beyond.
- Next-Gen Retail Tech – Reimagining CX featuring representatives of Cue, Australian Fashion Council & more;
In an age of tech-led disruption, brands need to navigate the plethora of retail E2E solutions available. With the rise especially during the height of the pandemic of eCommerce as a preferred channel for customers, how can brands stay relevant and respond to growing customer demands, all whilst staying ahead of the technology curve? Join speaker, Tracey Hamilton, as she shares her insights into high energy creative consulting, facilitation for firms looking to grow fast, and shaping the innovation adoption journey for customers.
- Australia Post Online Retail Industry Awards (ORIAS);
The Australia Post Online Retail Industry Awards are the original industry event that celebrates all that is truly good and inspiring among the top performers in Australian eCommerce. Held on the final night of the event, the awards are a chance to celebrate the 2021 finalists and shine a light on the top performers for 2022 in one mammoth celebration!
The two-day event will showcase the latest in eCommerce trends, sustainability, emerging technology, NFT’s, security and engaging insight into growing your business.
Tickets for Online Retailer are now on sale. Register to attend the free Expo, or paid options start at $99+ GST. To find more information or to book a ticket now, please visit http://www.onlineretailer.com/.
.jpg){kind=tracking}