Spirit of Tasmania passengers and crew sailing between Devonport and Melbourne will be able to access high-speed internet, thanks to a partnership with leading Australian satellite internet provider, IPSTAR Broadband.
The NAVA internet service, the fastest across Bass Strait, is available now on any Wi-Fi-enabled device (laptops, tablets and mobile phones) on board the Spirit of Tasmania ships. The cost is $20 per crossing or $12 per hour.
The service will provide a superior experience for passengers – fast reliable Wi-Fi throughout the journey providing access email, web browsing and all the usual applications such as Instagram, Twitter, Pinterest, LinkedIn, Snapchat and Facebook.
For Spirit of Tasmania’s crew, who spend long periods away from family and friends, this service is essential for keeping everyone connected while away from home and entertained during their down time.
With 24-hour access to business systems such as Spirit of Tasmania’s booking platform, the crew on board can check booking details and make amendments in real-time reducing duplication and increasing responsiveness to passenger requests on board.
Simon Pearce, Chief Information Officer at Spirit of Tasmania is confident passengers will be impressed with the speed and consistency of the new system.
“We’re continually looking for ways to improve the on board experience for our passengers and by introducing the NAVA system they can now enjoy a fast seamless service throughout their entire journey.”
“From an operational perspective, by ensuring a constant connection between our crew on board and our staff on shore, we are in the best possible position to continue providing exceptional service to our passenger and freight clients.”
IPSTAR Managing Director, Shannon Fisher, said the NAVA service, which uses IPSTAR Broadband’s own satellite, Thaicom 4, was part of the company’s commitment to improving access to high-speed internet in parts of Australia where digital connectivity has been poor.
“Just as we are striving to provide high-speed satellite internet to families and businesses in rural and remote Australia, so too are we providing access to passengers and crew on one of the world’s most famous sea crossings,” Mr Fisher said.
“People want to share their experiences with friends and loved ones instantly and NAVA will enable passengers on Spirit of Tasmania to share photographs and other content as if they were onshore.”
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