Fiji Airways, Fiji’s National Carrier, has maintained its prominence in the aviation industry for the second consecutive year, having been recognised as the Best Airline in Australia and Pacific at the prestigious Skytrax 2024 World Airline Awards, held in London overnight.
Continuing its commitment to people and customer experience, Fiji Airways was also awarded Best Airline Staff in Australia & Pacific for the fourth year in a row.
Travellers from across the world voted in the largest airline passenger satisfaction survey to determine the award winners, with more than 21 million entries, and 350 airlines featured in the final results.
Chief Executive Officer and Managing Director, Mr Andre Viljoen says, “Being named the Best Airline in Australia and the Pacific for a second consecutive year is a testament to our team’s commitment to delivering exceptional customer service.
“Our common purpose is that we fly for Fiji, so we’re committed to bringing our famous Fijian spirit and care to everything we do. From booking a ticket, to stepping onboard, passengers are immersed in a genuine warmth and hospitality that only our team can provide,” said Mr Viljoen.
Fiji Airways also improved its global ranking in the top 100 airlines, climbing from 15th in 2023 to 14th in 2024 to finish ahead of Qantas and Air New Zealand.
“Over the past year we have invested significantly in our people, our fleet and our in-flight experience. We’ve expanded into new markets and most recently became the 15th member of the oneworld award winning global alliance. As a result, we’re now able to bring our Fijian spirit and care to more and more passengers around the world,” added Mr Viljoen.
Fiji Airways executives were in London on 24th June 2024 to receive the award on behalf of the company.
Edward Plaisted, CEO of Skytrax said: “Fiji Airways reputation for product and service quality continues to improve, and this has been highly recognised by customers with these top awards. We congratulate both Fiji Airways management and staff on these great achievements, who can be very proud of their performance against some larger competitors.”
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