Sabre Corporation, a technological torchbearer powering global travel, has struck a strategic pact with HRS, a frontline software as a service (SaaS) provider, in an exhilarating development for the aviation industry. This unique alliance aims to streamline airlines’ digital transition, employing HRS’s Crew & Passenger Solutions to augment Sabre’s existing systems. The result? Advanced automated recovery services, providing quick and easy lodging and financial compensation in the event of travel disruptions.

Sabre Corporation, an international pioneer in software and technology, and HRS, a distinguished SaaS provider, are joining forces to revolutionize how airlines tackle digitalization. Their synergistic collaboration offers enhanced automation, efficiently addressing lodging and financial reimbursements when flight disruptions inconvenience passengers.

Sabre’s state-of-the-art service recovery solutions have earned a global reputation among airlines for their ingenuity in addressing re-booking difficulties. The platform provides self-service options to passengers, allowing them to select their flights and ensuring an elevated travel experience overall.

HRS complements Sabre’s extensive knowledge by empowering airlines around the globe to offer passengers instantly bookable accommodation, meals, local transport, and direct monetary compensation in case of disruption. HRS’ cutting-edge reimbursement technology further enhances convenience. Passengers are informed via SMS, email, or voice call when disruption occurs. This enables passengers to capture and upload digital images of their receipts to claim instant reimbursements for eligible expenses such as meals, eliminating the need for tedious paperwork and drawn-out administrative processes.

Yvo van der Tol, Chief Commercial Officer of HRS Crew & Passenger Solutions, encapsulated the importance of this alliance. He noted that in the face of disruption, airlines must go beyond restoring their network and focus on passengers who may be stranded or have missed their flights. Traditional systems, which require substantial manpower and resources, fall short in these situations. “This collaboration with Sabre paves the way for a new era in air travel, bolstering efficiency and transforming a traditionally negative experience for passengers into a positive one,” said van der Tol.

Corrie DeCamp, Senior Vice President of Product Management for Sabre Travel Solutions, echoed van der Tol’s sentiment. She underscored airlines’ need to promptly respond to disruptions and convert service recovery into an opportunity to boost passenger loyalty. “This partnership with HRS equips our airline partners with the necessary tools to protect their reputation, comply with fluctuating regulatory compensation norms, and cater to passengers’ needs,” DeCamp added.

Van der Tol further emphasized the significance of this collaboration. “This fills one of the largest operational voids airlines face today. With growing regulations protecting passenger rights in the event of disruptions, this issue has gained more attention. Digital solutions for travel challenges are the need of the hour for passengers who rely heavily on mobile devices,” he said. “Not only do airlines stand to save time and resources, but they will also benefit from data transparency that can steer service levels. We eagerly anticipate integrating our solutions.”

This promising collaboration between Sabre and HRS will propel the aviation industry into a future where advanced automation serves as the cornerstone of service recovery during flight disruptions.

Written by: Bridget Gomez

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