People travelling through Dubai International (DXB) now have access to a new customer contact centre that provides always-on access to DXB customer service professionals anytime, anywhere, at their convenience on their channel of choice.
The new contact centre blends live and technology-enabled services for travellers to access support via phone, email, live chat, and social media on @DXB and @DubaiAirports platforms. WhatsApp for business is coming soon.
Dubai Airports began testing the new integrated DXB service earlier this year to ensure seamless operations and guest support. The contact centre includes 24/7 bilingual support and the most updated and consistent information across all channels, including automated flight status and checks without speaking to an agent. When needed, automated routing is available to key DXB partners, including Emirates, dnata, the General Directorate of Residency & Foreigners Affairs (GDRFA), Dubai Customs and the Road Transport Authority.
“The new DXB contact centre exemplifies how Dubai Airports significantly enhances the guest experience at every customer touchpoint. It is our commitment to deliver a best-in-class guest experience with every conversation while creating a safe, smooth, fast, and enjoyable journey,” said Paul Griffiths, CEO of Dubai Airports.
“The investment in customer service excellence at DXB supports the vision of the Dubai government to deliver innovative and integrated customer service. Our customers can now enjoy timely and efficient support across all contact centre channels in real-time and on their channel of choice.”
Dubai Airports is partnering with Teleperformance, a leading provider of integrated business services, to deliver this best practice omnichannel solution by combining an integrated blend of human and digital tools to support guests quickly and easily with a high degree of customer satisfaction.
DXB guests can access the customer contact centre through the following:
- By calling 04-224 5555
- Via email at customer.care@dubaiairports.ae
- On webchat through the Dubai Airports and DXB&more websites
- Through @DXB Facebook, Instagram and Twitter channels
- Through @DubaiAirports Facebook, Instagram and Twitter channels
- Through a verified WhatsApp account at 04-224 5555 (coming soon)
Edited by: Madhura Katti
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