Delta is giving customers more ways to allow seamlessly to plan, book and manage their day of travel, putting the Fly Delta app at the centre of the customer’s journey. An all-new Today mode experience, improvements in self-service features and new ways to allow quickly they have built print bag tags to give customers more of the timesaving, day-of-travel enhancements they need.
Boarding information, upgrade status, baggage location and key self-service resources like same-day changes will now be available directly from the Today tab in the app, delivering even more features that make Fly Delta the customer’s ultimate travel companion.
“Customer needs and expectations have strengthened during the pandemic, and we’ve listened and learned with new investments in features that give them more control and flexibility over their plans than ever–all within Fly Delta,” said Rhonda Crawford, S.V.P.–Global Distribution & Digital Strategy. “These updates bring us one step closer to ensuring the app is the ultimate hub for the customer’s day of travel.”
This refreshed digital day-of-travel experience puts the app at the centre of the customer journey, equipping them with more tools to manage variables outside their flight with flexibility and control. The dynamic experience makes it easier than ever for customers to access key information during their travel day.
A new visual indicator shows the customer’s Delta FlyReady status on their boarding pass, showing the customer has met health requirements for international travel.
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