Deem, a leading mobile and cloud technology provider for the corporate travel industry, today announced its partnership with travel management company FCM. Both companies place a high value on their focus on people and innovative technology, resulting in an enormous opportunity for the businesses to continue collaborating following the initial success of the shared customer, Toyota.
“Our global clients, large and small, tell us that Deem offers a unique blend of innovative technology and people who have an unmatched level of attentiveness to customer needs and expectations,” said Deem President David Grace. “Those two elements provide a platform that allows us to place the traveller at the heart of everything we do. We’re confident that partnering with FCM and the exceptional focus on white-glove service and advanced tech will help us further our mission to transform travel.”
“FCM values partnerships,“ said Billy McDonough, President of FCM Travel Solutions, Americas. “The team at Deem has been fantastic to work with and their shared interest in the customer experience resonates so well with our culture. The opportunities for future partnerships are endless when you have a partnership that values the same things – our people and our customers.”
The Deem platform was one of the key pieces of success for Toyota. As customers are finding they need to pivot in these uncertain times, Deem’s agility allows it to create innovative travel technology solutions to help customers regain their footing and continue moving forward.
A prime example is Deem’s new Travel SafetyCheck feature, which was conceived, built and delivered in just 90 days. Travel SafetyCheck provides COVID-19 and other safety information for flights and hotels within the booking flow, so travelers have the exact information they need at the time they need it most.
“I want to thank Deem from the bottom of my heart for the SafetyCheck enhancement,” said Rebecca Jeffries, travel services manager at Toyota. “We spent a lot of time creating information pages and providing links to supplier sites so our travelers can find the safety protocols, but this puts it (and more!) at the point of booking and makes it so much simpler to digest. It is brilliant!”
