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HRS Hospitality & Retail Systems continue their global expansion by opening in China, the largest
market in the Asia-Pacific region. HRS began its operations reselling Oracle Hospitality solutions in China in 2019, and now, after obtaining support rights from Oracle, it is authorized to provide support services to new
and existing customers in the country.

With over thirty years of experience in the Hospitality Industry, HRS has more than 550 employees located in 76 different countries looking after nearly 3000 international hotels. Major international chains, regional groups, and independents all look to HRS, Oracle’s Hospitality Platinum Partner worldwide, to handle their properties.

Steven Lee, HRS Managing Director for Asia-Pacific, stated, “We are proud to become an official Oracle Field Delivery Service Provider in China. In recent months we have almost doubled our service delivery team in this country, creating an infrastructure that will allow us to support up to 1500 customers. This will be one of the largest and most experienced Oracle Hospitality teams in the world, ready to transition new or existing clients onto our support platform.”

With its first office now open in Shanghai, shortly to be followed by Beijing and Guangzhou, the HRS China service delivery can offer customers the same level of expertise and service quality that is available to customers at all the other HRS offices across the globe.

“Having Oracle Hospitality resell rights, support rights, and being OPI certified and hosting ready, we are well equipped to operate within the Chinese market,” said Slava Ovchinnikov, HRS Managing Director Global Operations, “and we are looking forward to delivering localized hospitality solutions that will meet the specific needs of our customers in China.”

HRS China offers an impressive portfolio of products and services, including well-known Oracle Hospitality solutions such as: Opera PMS, Suite8 PMS, Simphony POS, RES 3700, etc), the HRS spa, wellness and loyalty management system TNG, plus a complete set of China-specific applications, and a range of complementary products.

Delighted CEO Joanne Vaughan commented, “We pride ourselves in having acquired an excellent reputation for the provision of quality services, a strong global presence, and the benefit of over 30 years of market experience. HRS is not just as an IT solution provider, it is also an innovative and proactive contributor to the global Hospitality Industry.”