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Plaza Premium Group (PPG), the world’s leading airport hospitality service provider, is expanding its hospitality services in Japan by introducing the City Terminal by Plaza Premium Lounge in Osaka’s Umeda City, one of the busiest travel hubs in Japan.

This project is a joint venture between PPG and JWIDE, bringing together PPG’s expertise in travel hospitality with JWIDE’s specialisation in the Japanese inbound travel market, with the aim of co-creating unique travel experiences.

On a quest to make travel better, the City Terminal is the first of its kind from Plaza Premium Group, it will join its portfolio of the award-winning independent owner and operator of brands such as the Plaza Premium Lounge, Aerotel airport hotels, airport dining brands, the ALLWAYS airport concierge services, and a global rewards programme, Smart Traveller.

The new opening also extends the Group’s presence in the Japanese market, where the homegrown Hong Kong brand opened Plaza Premium Lounge Nagoya in 2023 at Chubu Centrair International Airport. Chubu Centrair is the air gateway to the central region of Japan.

At launch, the City Terminal will serve to be a one-stop-shop where travelers can enjoy a lounge, baggage delivery and transportation, travel concierge, foreign exchange – all services to make the travel experience in Osaka better.

“Our mission at Plaza Premium Group is to make travel better, and this means literally putting ourselves in the shoes of travelers to offer solutions that conquer pain points and that make the journey as delightful as the destination,” said Mei Mei Song, Director of Global Brands and Product Transformation.

“Japan is a key travel route to Hong Kong, where we are located, so that means travellers often do short trips to Japan but as the flight times and check-in times are often not perfectly in sync, there is a lot of ‘wasted time’ in the process that can be better spent exploring the culture and tasting Japan. Essentially, we feel there is a better way to travel, where these gaps in the journey can be resolved with our lounge and concierge services in town, making the experience more seamless.”

The lounge is set to open in Summer 2024. More details about the services offered will be released ahead of the launch.