In an age where technology intertwines seamlessly with daily life, the hospitality industry stands at the cusp of a significant transformation. Leading this charge is Schani Hotels, a beacon of innovation in Vienna. Schani Hotels’ recent adoption of the groundbreaking Like Magic platform has set a new benchmark for the guest experience and operational excellence in the hotel industry. As told by Christian Mueller, the Group Technology Manager, this evolution showcases a remarkable journey of adaptation, foresight, and impeccable execution.

A Leap into the Future

A year ago, Schani Hotels embarked on a bold move to redefine its operational backbone by integrating the Like Magic platform, replacing its existing property management system. This strategic pivot was not merely an upgrade but a reimagination of how a hotel could operate in the digital age. The result? An astonishing 900% increase in guests opting for a digital journey, skyrocketing from 8% to 80%. Such numbers are not just statistics but a testament to a paradigm shift in guest preferences and expectations.

Christian Mueller, a visionary in hospitality technology, spearheaded this initiative, believing that integrating data and AI-driven platforms like Like Magic would streamline operations and enhance the guest experience exponentially. Mueller’s foresight was rewarded with a 30% boost in efficiency, a leap towards sustainability, and improved staff retention.

Seamless Integration, Stellar Results

The Like Magic platform has transformed Schani’s operations, empowering staff with tools that revolutionized their customer service and property management approach. A traffic light system of notifications guides the staff through their daily tasks while guests enjoy unprecedented autonomy. From mobile check-ins and keyless room entry to requesting services without a call to the front desk, the digital guest journey at Schani Hotels is seamless and sophisticated.

This transformation has led to a 50% reduction in calls to the front desk, indicating a shift towards a more efficient and guest-centric service model. Moreover, the adoption of Like Magic has elevated guest reviews from an average of 4 stars to a perfect 5, underlining the positive impact of digital integration on guest satisfaction.

Beyond Efficiency: A New Era of Hospitality

The integration of Like Magic has done more than streamline operations and enhance guest experiences; it has redefined the relationship between hotel staff and guests. The shift from traditional desk-bound receptions to a more personal and interactive welcome is emblematic of a broader trend towards human-centric technology use in hospitality.

Staff now engage with guests from the moment they enter, fostering a warm and personalized atmosphere that extends beyond mere transactions. This shift is complemented by sustainable practices, such as optional daily room cleaning, which reduce environmental impact and resonate with modern travellers’ values.

Future-Ready: The Schani and Like Magic Synergy

The success story of Schani Hotels, propelled by the Like Magic platform, is more than a case study in digital transformation; it is a vision realized. As Christian Mueller reflects on the journey, the outcomes surpassed even the most optimistic expectations. The hotel’s ability to maintain its staffing levels despite increased efficiency underscores a commitment to the personal touch, a core value of the Schani brand.

Markus Feller, CEO of Like Magic, views Schani Hotels as a model for the future, where technology enhances rather than replaces human interaction. This partnership between Schani and Like Magic is not just about leveraging technology for efficiency; it’s about enriching the guest experience in every aspect, from environmental sustainability to personal engagement.

Conclusion

The journey of Schani Hotels, powered by Like Magic, is a beacon for the hospitality industry, illuminating the path towards a digitally enhanced future that values efficiency, sustainability, and, above all, the guest experience. This narrative is not just about a hotel embracing technology; it’s a forward-looking blueprint for the entire industry, showcasing the limitless possibilities when innovation meets vision.

Written by: Charmaine Lu

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