Suzannah Randerson, who has more than 19 years of travel industry experience with Flight Centre Travel Group (FCTG), has been appointed as FCM Regional General Manager for New South Wales – effective as of Thursday 1 February 2024.
Ms Randerson has exceptional experience across multiple FCTG businesses including the commencement of her career as a travel consultant, close to two decades ago. She has since worked across the Group’s Flight Centre Brand, Stage & Screen, and has worked with FCM Travel for 11 years.
Global FCM COO/Flight Centre Corporate MD for ANZ Melissa Elf said the company was thrilled to announce the appointment of Suzannah Randerson to lead the New South Wales business.
“It’s a pleasure to announce Suzannah Randerson as the NSW Regional General Manager for FCM. We’re very excited to have her take this step up within the business and to have her as part of the FCM Senior Leadership team,” she said.
“Suzannah is no stranger to the FCM business and has most recently been an Account Manager looking after many of our key large market customers. She is very familiar to the team and history of many of our customers in NSW.
“She is another perfect example of our Brightness of Future culture, having stepped through several roles within the business, always with a drive to advance her career.
“We’re so proud of this culture we’ve built, and we all work very hard to foster this across the whole Group. It’s been recognised with Great Places to Work Certification, which recognises employers like FCTG which creates an outstanding employee experience.”
Ms Randerson said she could not be more proud to lead such an experienced and passionate team of travel experts.
“The New South Wales market is incredibly important to the FCM business, as a key corporate travel hub across all business sectors,” Ms Randerson said.
“After many years with FCM and FCTG, I’m truly passionate about our business and the role we play in the customer experience.
“Throughout my career I have developed extensive experience in driving outcomes in corporate businesses. I am strongly dedicated to the local and national management of business operations and have a customer-focused approach to improving capabilities and services to customers.
“I’m eager to step into this role, and support the broader operational team driving productivity, creating a high-performing team culture, and ultimately improving travel outcomes for our customers.
“I am very much committed to delivering on an operational strategy that is informed by our long, strong history, combined with the latest insights and trends.”
