Qatar Airways has introduced an in-house application that enables Cabin Crew to deliver personalised experiences to passengers. In its initial phase, the application offers real-time insights on flight information, and customer and service information. This allows Cabin Crew to view passengers’ profiles, including privilege club members and oneworld members, as well as all special service requests and preferences for a more personalised and integrated journey with the award-winning airline. The application also empowers Cabin Crew by providing access to up to date digital training materials.
In the coming months, Qatar Airways will have reached the first milestone in this phase of digital transformation by providing Cabin Crew with more than 15,000 mobile devices. The airline will complete the roll-out of the new project in multiple stages, with plans to expand its scope to Hamad International Airport and overseas airports and lounges, integrating passengers’ unique itinerary and requirements across all touch-points.
