Coming to you with a wrap up of the recent Royal Caribbean trade focused training event that took part across Sydney, Melbourne and Brisbane on the 23rd, 24th, and 29th of August respectively – Club Royal Connect.
This event was a remarkable opportunity for travel agents to dive deep into the world of Royal Caribbean, acquiring invaluable sales and marketing strategies that elevate them in attracting and retaining cruise loving clients.
In the morning sessions, agents immersed themselves in a wealth of knowledge, mastering the art of utilising Royal’s cutting-edge booking and management systems – Espresso and Cruising Power. The sessions also covered strategies to allure new-to-cruise clients, along with effective methods to market the Royal Caribbean experience to their client base.
For the more seasoned agents attending the afternoon sessions, focus was on optimising their journey with Royal Caribbean. The discussions ranged from leveraging tools like NextCruise and Club Royal Rewards to enhancing booking management through Cruising Power, thus diminishing the need for lengthy calls to the Royal Caribbean call centre.
As a token of Royal Caribbean’s appreciation, attendees were treated to an exclusive incentive – the opportunity to redeem enticing cash rewards on new bookings made with deposits. But the benefits didn’t stop there! Attendees also earned valuable CLIA points for their active participation in these enlightening sessions.
