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Last Thursday, CT Partners, the largest independently-owned travel buying network in Australia, held an all-day business meeting at the Shangri-La Hotel. Over 35 members gathered to discuss best practices, and emerging trends in travel, and update each other on the current state of the industry.

During the meeting, CEO Matt Masson presented the results of the 2023 Member Survey, which revealed a high level of satisfaction among members with an NPS of 85. Masson also shared that airlines made up the majority (58%) of total CT Partners member TTV, followed by hotels (18%) and cruises (8%).

Hailey Kim, Equity Research Analyst at J.P. Morgan, also presented her research on the current state of the travel industry. Despite facing macroeconomic challenges and cost of living pressures, travel demand remains resilient, particularly in the SME Corporate and Premium Leisure segments that CT Partners focuses on.

In addition to the presentations, members participated in one of three break-out groups to delve into specific topics. Service Fees were facilitated by consultant Jorge Fernandez, Talent Retention and Development was led by Sharon Stanley, and an NDC focus session was led by Gena Signorini from Grow Up.

Masson emphasized the importance of the meeting in allowing members to come together and share ideas and strategies for improving their businesses. He also expressed gratitude for CT Partners’ supplier and industry partners, many of whom confirmed their commitment to the upcoming 2023 Annual Business Meeting.

As a result of the successful meeting, Masson announced that total payments to members would be tripling in the current financial year and are expected to grow even further in the next financial year. CT Partners prides itself on complete transparency and passing 100% of supplier payments on to its members.

In conclusion, the travel industry continues to thrive despite economic challenges, and CT Partners is leading the way in providing its members with the resources and support they need to succeed. The company’s commitment to transparency and its members’ success is evident in the triple increase in payments to members and the continued growth forecast for the next financial year.