Quest Apartment Hotels have won Most Outstanding Industry Support – accommodation at the National Travel Industry Awards (NTIAs) held at the ICC in Sydney on Saturday October 15.Managing Director at Ascott Australia, David Mansfield, and Quest National Sales team representatives were in attendance on the night to accept the award on behalf of the network.
A unique point of difference was the fact that Quest business owners kept their properties open throughout the pandemic. At a network level during COVID, Quest properties were sitting at approximately 50% occupancy compared to the 10% industry average.
In the first six months of 2022, Quest sold 190,595 room nights to travel management company partners, an 8% increase on 2019, and has just delivered its highest group revenue since inception.
Quest’s commitment to reinforcing mutually beneficial relationships saw the team go above and beyond for a travel management client with the creation of a bespoke accommodation solution for the National Basketball League Cup, where a sports hub experience was created the pandemic allowing teams to feel at home while staying at Quest.
The local business owner converted their Victorian serviced apartments into gaming rooms, massage rooms and even decaled an entire floor with fan messages for the teams to check out as they checked in to their exclusive floor at Quest.
Over the past 12 months, Quest have also worked closely with travel management companies to provide flexible accommodation solutions for long stay production and film crews who moved to Australia and had to operate through Covid. While capacity was stretched due to unprecedented demand for domestic travel, Quest prioritised rooms for valued travel business partners.
Quotes attributable to Managing Director at Ascott Australia, David Mansfield:
“Quest’s local business owners and their intimate community knowledge is the bedrock we’ve used to build the accommodation partnerships that drive record success for our franchise family.”
“Quest combines a growing national property footprint with committed sales teams and business owners, who together can offer the scale and capacity required to support travel professionals.”
“After thirty two years of success with our travel partners, Quest’s flexibility in our offerings and our ability to execute complex client contracts means our support remains second to none.”
“Our ongoing ESG initiatives means we also deliver beyond the dollar value for our clients, leading and embodying the change we all want to see in business and within our communities.”
Quotes attributable to GM Sales & Marketing at Quest, Anthea Dimitrakopoulos:
“I’m incredibly proud of our passionate and engaged local Quest business owners and their teams, supported by our dynamic corporate sales team who work every day to breathe life into our purpose of making Corporate Stay Effortless. We just love what we do here at Quest.”
“Winning this NTIA comes down to our dedication to collaboration at Quest. We are transparent and team players who work to ensure the clients of our travel business partners are always satisfied – not just with their rooms, but the depth of understanding we have around their needs.”
“Ultimately, Quest’s national accounts team are the safe pair of hands at the other end of a call for our travel business partners- we’ve taken calls at all hours to help accommodate anyone from athletes to police in the middle of the night – that’s the strength of our industry support.”
