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As the spring travel season gets underway, you may be wondering what your next trip will look like. When will hot meals return to First Class? Is there reliable Wi-Fi on board? When will Sky Priority lanes return?We’re glad to bring you answers to these questions and more, along with a new benefit that will give card members more flexibility and control when paying for their next adventure. Read on for more insights from Allison Ausband, our E.V.P. and Chief Customer Experience Officer, and details about the new “buy now, pay later” feature for Delta SkyMiles American Express card members.
Throughout an extraordinary and unpredictable two years, Delta has continued to innovate to meet evolving customer expectations. The upcoming holiday weekend marks the official start of the spring travel season, and we’re thrilled to be welcoming record numbers of customers back on board.
We recently sat down with Allison Ausband, Delta’s E.V.P. and Chief Customer Experience Officer, to explain some of the ways Delta has already transformed travel and outline what’s on the horizon in the months ahead.
What’s available to eat and drink on board these days?
Allison: We’re continuing to bring back elements of the onboard experience we know our customers have missed. Starting in March, First Class customers on select flights 900 miles or greater will again enjoy hot meals featuring local ingredients and favorite items. Menu highlights include ginger beer-braised osso bucco, wild mushroom ravioli, chicken cacciatore and French bread pizza. Additionally, customers can enjoy barbecue beef short ribs from Atlanta favorite Fox Bros. Bar-B-Q on select flights departing Atlanta. Our desserts will also delight, with sweets like ricotta cheesecake, frozen Greek yogurt with cherry syrup, and a strawberry, rhubarb and pretzel tart (the tart is my favorite!).
Because we know our customers love having more choices, we’re also bringing back four snack options to every flight starting this month. You’ll be able to choose among Biscoff cookies, almonds, Rold Gold pretzels and USDA-certified organic bars from Kate’s Real Food; we’re currently offering their dark chocolate cherry and almond bar.