Starting 30 April 2021, international guests arriving in Australia and staying in Shangri-La Sydney and Shangri-La The Marina, Cairns, are covered under COVID-19 insurance at no additional charge.
Underwritten by AIG, highlights of the coverage include emergency medical expenses of up to a total of USD 184,000 for medically necessary and reasonable costs should the guest test positive for COVID-19 during their hotel -stay. The policy also covers additional accommodation (room only) and travel expenses should the guest need to extend their stay for medical reasons due to COVID-19. Guests can contact a dedicated AIG customer service team for assistance if they are diagnosed with COVID-19 during their stay. They will also have access to emergency travel assistance that is available around the clock during their trip.
The Shangri-La Group is amongst the first international hotel chains to provide this automatic medical coverage for international guests, a move that builds on the Group’s heartfelt “Shangri-La Cares” commitment. The programme will be introduced in phases and will include 25 participating hotels across Australia, Southeast Asia, Hong Kong SAR and Japan.
“At Shangri-La, it is in our nature to look after people, to anticipate their needs and go above and beyond to ensure they have a memorable, safe and joyful experience. With global vaccination programmes and discussions of international borders relaxation gaining some momentum, we anticipate more people will soon be looking to safely travel once again. The proactive COVID-19 insurance coverage, which is increasingly a travel staple, demonstrates our commitment to be there for our guests every step of the way when they are ready to travel,” said Lim Beng Chee, Chief Executive Officer of Shangri-La Group.
“COVID-19 has challenged the global travel industry on an unprecedented scale and requires a collective response across the industry to ensure travellers’ wellbeing. Just like Shangri-La, AIG understands that travellers want additional peace of mind. We were privileged to be able to draw on our deep expertise and capabilities to support Shangri-La in launching this COVID-19 programme. As part of our commitment to supporting the safe revival of travel and trade activities across the globe, we look forward to working with Shangri-La in expanding this programme to additional destinations.” said Jeff Rutledge, President & CEO of AIG Travel.
To receive this COVID-19 emergency medical coverage, international guests will have to book their stays at participating Shangri-La Hotel & Resorts properties for eligible check-in dates, and they will be automatically covered under the policy at no additional charge.
For more details on the COVID-19 emergency medical insurance coverage and participating hotels, please visit https://www.shangri-la.com/en/landing/covid-cover/. All coverage is subject to terms and conditions, including any applicable limitations and exclusions, of the insurance policy.
