The Wilbur Lititz, Tapestry Collection by Hilton, is proud to announce that it has been awarded the 2025 Connie Award from Hilton, marking its second consecutive year receiving this designation. This prestigious accolade recognizes the top-performing hotel across Hilton’s global portfolio for excellence in guest satisfaction and quality assurance.
“We are incredibly honored to receive the Connie Award for a second consecutive year,” said Peter Campanini, General Manager of The Wilbur Lititz. “This achievement reflects the passion and dedication of our entire team. We remain committed to delivering exceptional service and memorable experiences for every guest.”
Hilton’s Connie Award is the company’s highest distinction, awarded based on evaluation of guest satisfaction and quality performance. The award is determined by a weighted average of Stay Score (75%) and Quality Assurance Score (25%), with The Wilbur Lititz achieving an exceptional 95.6 Stay Score and 99.37 QA Score. This recognition builds on a sustained track record of excellence for the property, including multiple Awards of Excellence and the 2021 Strong Award, which honors outstanding performance in service quality, guest recognition, problem resolution, and cleanliness.
The hotel’s success is driven by a consistent focus on the guest experience at every stage of the journey. From personalized pre-arrival outreach where each reservation is reviewed to identify opportunities to celebrate special occasions to industry-leading cleanliness standards, the team delivers thoughtful, detail-oriented service.
In 2025, the property achieved a 99.5 room cleanliness score under the leadership of Executive Housekeeper Sully Linback, who maintained exceptional standards despite significant team turnover.
The hotel is owned by Oaktree Development Group, a commercial real estate developer focused on delivering high-quality, sustainable projects across sectors including industrial, office, retail, healthcare, and residential properties.
The Wilbur Lititz is professionally managed by Concord Hospitality, an award-winning hotel development and management company that operates over 140 hotels across North America and is recognized as a leading full-service management company.
The Wilbur Lititz remains focused on anticipating guest needs, refining every detail of the experience, and delivering the exceptional hospitality that defines the Hilton brand.
