Melbourne has been selected to host the ACI Airport Experience Summit 2027, the world’s premier airport event dedicated to customer and employee experience. Held annually, the summit brings together airport executives, customer experience leaders, technology providers and industry partners from around the world to explore the future of airport experiences, innovation and passenger satisfaction.
The ACI Airport Experience Summit will provide a platform for delegates to discuss emerging trends and challenges across the aviation sector, while showcasing the latest advancements in customer experience, technology, operations and airport design. As Australia’s busiest 24/7 airport, Melbourne Airport represents the ideal partner for the summit. The airport leads the region in digital transformation, sustainability initiatives, and customer-centric design, supported by strong industry partnerships and an ambitious infrastructure pipeline.
The event was secured through a collaborative bid led by the Melbourne Convention Bureau (MCB) in partnership with Melbourne Airport, with support from the Victorian State Government and Tourism Australia. It will attract over 800 delegates to Victoria and generate an estimated $5 million in economic contribution to the state’s visitor economy.
The successful bid reflects Melbourne’s strong reputation as a global business events destination and an internationally connected aviation hub. With world-class conference infrastructure, a thriving innovation ecosystem and a track record of successfully hosting major international events, Melbourne offers an ideal setting for industry leaders to connect, collaborate and share knowledge.
The event further strengthens Melbourne’s portfolio of international association and industry conferences and reinforces Victoria’s position as a destination of choice for global business events that drive economic impact and long-term legacy outcomes.
Quotes attributable to Minister for Major Events Anthony Carbines
“Melbourne is an ideal host for the ACI Airport Experience Summit, with a globally connected airport, a strong focus on customer experience and significant investment in future infrastructure. As Melbourne Airport delivers major expansion projects and Victoria continues to enhance its transport network, delegates will experience firsthand how the destination is preparing for future growth. The summit provides an outstanding opportunity to showcase Melbourne’s leadership in aviation, innovation and visitor experience to industry leaders from around the world.”
Quotes attributable to Melbourne Convention Bureau Chief Executive Julia Swanson
“The ACI Airport Experience Summit provides an opportunity to showcase Melbourne and Victoria to influential international aviation leaders who help shape the future of global aviation. It’s a valuable opportunity to strengthen our international profile while creating lasting economic and industry impact for the state, bringing hundreds of international travellers to our hotels, event venues and restaurants.”
Quote attributable to Melbourne Airport Chief Executive Officer Lorie Argus
“We are pleased to welcome the 2027 ACI World Airport Experience Summit to Melbourne and Australia. Melbourne Airport is Australia’s largest 24-hour gateway and is embarking on an ambitious expansion program with a new runway, an expanded international terminal and new ground transport facilities to cater for the growing demand for air travel.
“We’re proud of our world-leading accessibility and customer-service initiatives and we look forward to welcoming delegates from around the world to share their ideas, insights and innovations with other global leaders.”
