East Coast Car Rentals, Australia’s highest-rated car rental provider, has been awarded the 2026 Canstar Blue Award for Customer Satisfaction, recognising its consistently strong service experience and customer-first approach, and reinforcing its reputation in the Australian car rental market.
East Coast Car Rentals’ inclusion and category win marks the company’s first recognition in these awards, representing a notable milestone for the business in a category traditionally led by more established global brands.
Ben Whitmore, CMO of East Coast Car Rentals, says, “This is an incredible result for our team. To be recognised by Canstar Blue reflects years of consistent focus on service, transparency and delivering real value to our customers. We’ve always believed that if you put customers first, the recognition will follow, and this award is proof of that.
“We’re extremely grateful for the continued support of our consumers, and this acknowledgment motivates us to keep striving for excellence in everything we do.”
The recognition comes amid continued growth for the business, including the recent opening of a flagship branch in Tasmania, and reflects East Coast Car Rentals’ commitment to high service standards and adapting to evolving customer needs.
This momentum has helped cement East Coast Car Rentals as one of Australia’s most trusted direct car hire providers, with recent accolades including the 2026 ProductReview.com.au Award for Best Direct Car Hire (its sixth win to date), along with three category wins and two high commendations in the 2025 Finder Customer Satisfaction Awards.
Canstar Blue’s Customer Satisfaction Awards are based on independent consumer research, evaluating real customer experiences across a range of performance indicators including service quality, ease of booking, value for money, vehicle reliability, and overall satisfaction over a 12-month period.
