PassportCard, Australia’s only travel insurance offering instant payouts, has been recognised for its innovation in the 2025 Canstar Innovation Excellence Awards in April and for outstanding customer experience in the 2025 Insurance Business Awards earlier this month.
Together, these wins highlight PassportCard’s leadership in transforming the travel insurance sector through cutting-edge solutions and a focus on delivering exceptional customer service at every step.
The Canstar Award judges praised PassportCard as a unique solution that alleviates common pain points for travellers who would otherwise face lengthy reimbursement delays, while the Insurance Business Award acknowledged the brand’s proven track record of delivering superior client support across all aspects of its service.
The win comes as PassportCard proudly positions itself as one of the only insurance providers in Australia who can settle claims via WhatsApp, with nearly 50% of PassportCard’s on-trip claims settled through digital channels, including WhatsApp and WebChat, underscoring the growing demand for seamless, real-time solutions. The average time from a customer initiating contact during their trip to receiving funds on their card was an impressive 10.5 minutes. This rapid response time is particularly crucial for urgent situations such as medical emergencies, delayed luggage, or stolen cash.
Peter Klemt, CEO PassportCard says: “I’m proud PassportCard has been recognised for our innovation in the travel insurance space, and ongoing commitment to ease our customers’ pain points. We know that when something goes wrong when travelling, timing is everything – and we’re proud to be setting a new standard for how quickly, easily and seamlessly claims can be settled”.
“These awards acknowledge not just our innovative approach but also the tireless work of our team to deliver outstanding customer experiences at every step. Our mission is to remove the stress and uncertainty from travel insurance, so customers feel supported exactly when they need it most.”
With over 40% of pre-trip and post-trip claims settled in one business day, compared to an industry standard of 10 days, these awards signal a commitment from PassportCard to continue to offer travellers greater peace of mind through faster, smarter, and more supportive solutions, all whilst receiving a best-in-class customer experience. By combining innovative technology with human-centred service, PassportCard is redefining the standard for how claims are handled, ensuring that help is available instantly, right when customers need it most.
With instant payouts, a 24/7 Australian-based support team, and kids covered for free, PassportCard is well-equipped to look after Australian travellers wherever they are.
