A well-documented and embraced corporate culture reflects potential, not destiny.

It and contributing team members need to have provided an engaging environment that allows them to develop their highest potential, which is indicative of effective leadership.

Unfounded fears must be let go of, and efforts must be made to change.

Collectively, these represent the philosophy and operating principle: LOOSE, TIGHT PROPERTIES.

Matching delegated authority and responsibility encourages, facilitates, supports and rewards universally accepted and acceptable decisions and actions. The loose characteristic (read: freedom of action) is accepted and implemented by business owners and senior managers who are confident and assured of disciplined compliance of corporate culture values. A tight adherence prioritises and ensures cohesion, unity and optimal performance and productivity.

Articulated corporate cultures are not self-fulfilling catalysts and generators of desirable outcomes. In many instances, they provide the context in which specific content is formulated, documented, implemented, maintained and developed.

Culture statements and value declarations are part of a good start. They represent potential. Realising destiny requires vision, leadership, enthusiasm, integration, recognition, tolerance, and ongoing revision and refinement.

And so, the journey begins and continues … unceasingly.

By: Barry Urquhart

BIO:

Barry Urquhart is a distinguished market research and strategic planning consultant. He is widely respected as a keynote speaker at leading conferences across Australasia and the acclaimed author of Serves You Right! And Service Please!, the region’s two best-selling books on customer service excellence.

A trusted voice in business strategy, Barry frequently leads impactful business development workshops, guiding organisations towards sustainable growth and service leadership.

Get in Touch with Barry:  Email: [email protected], Mobile: +61 041 983 5555.

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