In today’s business world, where appearances often outpace authenticity, one truth remains timeless: Corporate culture must be more than a slogan or a framed poster. It must be lived. When values are merely written and not woven into the daily conduct of leadership and staff, companies risk losing the essence of who they claim to be. This article dives into the sobering reality that a corporate culture is only as strong as its practice—and why forgetting this threatens the integrity of the entire organisation.
Because it is written.
It is.
Corporate culture statements that are printed, displayed on walls, featured in promotional literature, included in company reports, and distributed to prospective clients, associates, and suppliers count for little if they are not understood, embraced, recalled in full, implemented, adhered to, reinforced, and developed by all stakeholders.
Disturbingly, too often, the importance and application of corporate cultures are not respected, which reflects poorly on management people. It is both an individual and collective issue.
Authentic corporate culture is built not with buzzwords but with belief—demonstrated daily in actions, decisions, and attitudes. When leaders choose to genuinely embody the values they profess, a ripple effect of trust, consistency, and accountability follows. Let us not merely write our values but live them boldly, reinforcing what has always mattered most in business: integrity, authenticity, and a culture that counts.
Written by Barry Urquhart
BIO:
Barry Urquhart is a distinguished market research and strategic planning consultant. He is widely respected as a keynote speaker at leading conferences across Australasia and the acclaimed author of Serves You Right! And Service Please!, the region’s two best-selling books on customer service excellence.
A trusted voice in business strategy, Barry frequently leads impactful business development workshops, guiding organisations towards sustainable growth and service leadership.
Get in Touch with Barry: Email: urquhart@marketingfocus.net.au, Mobile: +61 041 983 5555.