Grand Hôtel Stockholm is proud to announce that two additional concierges have been inducted into the renowned organization Les Clefs d’Or, a global network of professional concierges. This increases the number of members at the hotel from two to four, making Grand Hôtel the hotel with the most members in the Nordics. As a symbol of this prestigious recognition, keys are awarded to be worn on the uniform, a well-known marker of exceptional service and expertise.
Les Clefs d’Or is an exclusive membership and global network for professionals in the concierge industry. Since its founding in Paris in the 1920s, it has grown from a friendship-based association into a highly respected international organization. Members wear a golden key on their uniform, a symbol of quality that guarantees guests a service experience beyond the ordinary. To become a member, candidates must have at least two years of experience as a concierge, receive recommendations from two international members, and undergo a selection process that includes an application, an interview, and written assignments on the hospitality industry in their home city. This ensures that each candidate is a suitable ambassador for both the profession and their destination.
“We always strive to provide our guests, both local and international, with first-class service and a memorable experience. Having four concierges who are members of Les Clefs d’Or and have been awarded keys is a great source of pride for us. It is a testament to the expertise, passion, and dedication that define the Grand Hôtel team and reflects our ambition to consistently deliver outstanding service, as well as our commitment to being a leader in hospitality”, says Pia Djupmark, CEO of Grand Hôtel Stockholm.
In the Nordic region, Les Clefs d’Or has three local sections: Finland, Denmark, and Norway/Sweden. Among all hotels in this region, Grand Hôtel Stockholm is the only one with four members in this prestigious association.
“Experienced travelers often look for concierges wearing the Les Clefs d’Or keys on their uniform when staying at a hotel. It’s not just a mark of quality but also ensures a seamless experience for guests moving between hotels with concierges who carry the keys. It is an incredible joy to lead and work with a team that is passionate about exceptional service and deeply committed to the profession, to Grand Hôtel, and to Stockholm as a destination”, says Johanna Picano, Head of Concierge at Grand Hôtel Stockholm.
