Arival, the leading in-destination experiences industry community, and TourReview, a review management platform, have announced the winners of the second annual Arival TourReview Spotlight Awards. The awards recognize outstanding tour, activity, and attraction operators worldwide based on an analysis of millions of customer reviews.
Award winners were announced at Arival’s annual conference, Arival 360 | San Diego, on Tuesday, October 1st, 2024.
“The Arival TourReview Spotlight Awards are the only awards in the industry determined by customer reviews,” said Douglas Quinby, Arival Co-Founder and CEO. “Customer reviews are the most important measure of quality in the experiences industry, and we are proud to partner with TourReview to recognize the companies that are delivering exceptional experiences.”
The awards were given in five categories: Sightseeing Tours, Culinary Tours & Experiences, Adventure Tours & Activities, Visitor Attractions, and Day Tours & Excursions. Within each category, awards were given to companies in three size classes: Small (250-1,000 reviews), Medium (1,001-5,000 reviews), and Large (more than 5,000 reviews).
The winners were selected through a data-driven, independent, and impartial analysis of customer reviews across multiple major review sites and online travel agencies (OTAs), powered by TourReview.
The winners of the 2024 Arival TourReview Spotlight Awards are:
- Sightseeing Tours:
-
- Small: Kactus
- Medium: The Haunt Ghost Tours
- Large: A Day in LA Tours
- Culinary Tours & Experiences:
-
- Small: Brew Donkey
- Medium: Key West Food Tours
- Large: Vallarta Food Tours
- Adventure Tours & Activities:
-
- Small: Amelia Adventures
- Medium: Jackson Hole Eco Tour Adventures
- Large: Alaska Tales
- Visitor Attractions:
-
- Small: Turquoise Museum
- Medium: The Amish Farm and House
- Large: The National September 11 Memorial & Museum
- Day Tours & Excursions:
-
- Small: Greatland Adventures
- Medium: Grand Adventures Tours
- Large: ExperienceFirst
“The quality of winners this year has been exceptionally high,” added Juana Muro, CCO of TourReview. “There were so many brilliant finalists, which reflects the high level of service and innovation in the tours and experiences sector, and it’s clear that the breadth of activities on offer to travelers is now more varied and exciting than ever before. We’re proud to be able to offer a data-driven platform that helps tour operators improve their online reputation through the customer’s feedback and drive sales.”
In addition to the Arival TourReview Spotlight Awards, Arival also presented the Arival Spotlight Awards, which recognize innovation, creativity, diversity, specialization, and technology within the in-destination experiences industry. The winners of the Arival Spotlight Awards were selected by a panel of experienced and impartial judges.
The winners of the 2024 Arival Spotlight Awards are:
- Tour Innovator Award: Traveling Spoon
- Attraction Innovator Award: DEM MUSEUMS
- Tech Trailblazer Award: GoNexus Group
- Inclusive Operator Award: Santorini Experts
- Community Engagement / Social Purpose Award: Invisible Cities
- Industry Innovation Award: Peek
The finalists for the Industry Innovation Award presented their innovations on-stage during the Industry Innovation Showcase on 2 October 2024, where the live theater audience voted on the winner.
“We are thrilled to recognize these outstanding companies for their achievements in the in-destination experiences industry,” continued Quinby. “These companies are setting the standard for excellence in customer experience, innovation, and social responsibility.”
