In a bold move to redefine how mid-tier and fast-growing airlines operate, CitizenPlane has launched its groundbreaking new Operating System (OS). This innovative platform is set to transform the airline landscape by streamlining operations, boosting revenue opportunities, and enhancing the end-to-end customer experience. Backed by the recent acquisition of Travel Technology Interactive (TTI), CitizenPlane is delivering on its promise to propel the airline industry into a new era of growth and efficiency.
A Game-Changer for Airlines: Simplified Operations & Enhanced Revenue
The CitizenPlane OS is designed to empower mid-tier airlines, often overlooked in a sector dominated by top-tier carriers. Through its modular and cloud-based architecture, the OS gives airlines unprecedented control over everything from offer creation to revenue optimization, distribution, and customer delivery. In an industry-first, the platform integrates core airline functions into one seamless solution, offering simplicity and innovation previously unavailable to many carriers.
CitizenPlane’s acquisition of TTI’s Passenger Service System (PSS) software, Zenith, has enabled the company to build upon a solid foundation, expanding and modernizing traditional airline systems. This new OS marks the start of CitizenPlane’s broader strategy to enhance operational capabilities through a combination of strategic acquisitions and product innovation.
Charles Rajjou, CEO of CitizenPlane, underscored the significance of the OS launch:
“We’re not just building for today’s airlines, we’re anticipating the needs of tomorrow. Our vision is to ensure that all airlines, regardless of size, can unlock the full potential of their business with streamlined technology solutions that are simple, yet powerful.”
Modular Design: Flexibility for Every Airline Need
A core strength of the CitizenPlane OS lies in its modular design. Airlines can adopt specific features based on their operational needs and growth trajectory. One of the most significant components is the AIR module, revolutionizing flight distribution. The AIR solution empowers airlines and tour operators to distribute their inventory outside the Global Distribution System (GDS), reaching major online travel agencies (OTAs) and metasearch websites such as Skyscanner, eDreams, and LastMinute.com.
This provides smaller airlines easy and affordable access to large-scale distribution channels, solving a long-standing industry challenge. By enabling these airlines to market unsold seats and increase load factors, the AIR module also creates new incremental revenue opportunities previously out of reach for many.
Customer-Centric Innovation: End-to-End Journey Redefined
CitizenPlane’s new OS takes customer experience to the next level by centralizing flight content, ancillaries, and bundled offers in one place. Airlines can define and control their entire retailing strategy from a single interface, ensuring alignment with industry standards like IATA’s New Distribution Capability (NDC). The centralized database shares real-time customer and purchase information across systems and staff, enhancing communication and delivering a seamless, personalized journey for travellers.
According to Rajjou, the platform’s design reflects a new era of “elegant simplicity,” allowing airlines to focus on growth without being bogged down by the complexities of traditional systems. With its cloud-based applications, the OS reduces operational overhead and accelerates innovation throughout an airline’s business.
Levelling the Playing Field for Mid-Tier Airlines
CitizenPlane’s acquisition of Travel Technology Interactive is critical to its strategy of democratizing innovation across the airline industry. Grégoire Echalier, CEO of TTI, highlighted the importance of the merger in supporting mid-tier carriers:
“It’s time to lower the barrier-of-entry for mid-tier airlines. For too long, the transformative benefits of advanced technology have been the privilege of top-tier carriers. Now, through our merger with CitizenPlane, we are ensuring that smaller airlines can also reap the rewards of cutting-edge innovation.”
This strategic alignment positions CitizenPlane as a critical player in the airline software industry, with over 80 airlines already utilizing its solutions. These airlines span the globe, including Transavia, Royal Air Maroc, TAP Air Portugal, Corendon Airlines, and GOL Linhas Aéreas, with many more expected to join shortly.
Looking Ahead: More Innovation on the Horizon
The CitizenPlane OS launch is only the beginning. The company plans to further expand its capabilities through continued innovation and acquisitions. Future enhancements may include advanced revenue accounting solutions and crew management tools, further increasing the value CitizenPlane provides to its airline partners.
Rajjou concluded:
“We are building the future of air travel today. Our commitment to innovation and simplicity is reshaping what’s possible for mid-tier airlines, opening new doors to growth and success.”
Conclusion: Transforming Airline Operations
CitizenPlane’s new Operating System is a significant milestone for the company and the entire airline industry. By enabling mid-tier airlines to simplify operations, unlock revenue potential, and offer seamless customer experiences, the OS positions CitizenPlane as a driving force behind the next wave of airline innovation.
As airlines worldwide continue to face mounting operational challenges and increasing competition, CitizenPlane’s forward-thinking solutions provide a clear pathway for sustainable growth and profitability in the ever-evolving world of air travel.
Written by: My Thanh Pham
