Vietjet Thailand proudly won the Gold Award for Best Contact Center Operations 2024 (Under 100 Seats) at the Best Contact Center Awards 2024, organized by the Thai Contact Center Trade Association (TCCTA), held at the Aksra Theatre, King Power Rangnam, celebrating the airline’s excellence in customer service and operational efficiency and solidifying its position as one of the leaders in Thailand’s contact center industry.
Vietjet Wins Best Contact Center Operations
The recognition highlights Vietjet Thailand’s exceptional service, reflecting the dedication of its contact center team in ensuring smooth and memorable experiences for passengers. Their ability to swiftly and effectively resolve customer inquiries has been instrumental in securing this award. The call center has also implemented significant improvements, reducing the average line waiting time, and providing passengers with faster access to the assistance they need, thereby improving overall customer satisfaction.
This award not only boosts passenger confidence but also solidifies Vietjet Thailand’s reputation as a trusted and reliable choice. With this recognition, passengers can rest assured that Vietjet Thailand’s customer support is efficient and has been acknowledged as one of the top performers in the nation. The award reflects the airline’s dedication to enhancing the overall travel experience, reinforcing its position as a leader in customer satisfaction and operational excellence.
The TCCTA plays an important role in elevating the standards of the contact center industry in Thailand. By fostering collaboration, knowledge sharing, and professional development among industry professionals, the TCCTA drives innovation and excellence across customer service operations. This recognition not only honors Vietjet Thailand’s achievements but also aligns with the industry’s ongoing efforts to enhance the overall customer service landscape in Thailand.
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