Melco Resorts & Entertainment’s commitment to responsible gaming (RG) is foundational to its ethos. As a top priority for the Company, Melco takes a proactive approach towards RG and social responsibility. The Melco RG Steering Committee was founded in 2008 and is personally led by Mr. Lawrence Ho, Melco Chairman and CEO, as the Executive Sponsor. To promote RG to visitors and the community, Melco is hosting a Responsible Gaming Photo Exhibition at Studio City between August 26-30. The exhibition is supported by Gaming Inspection and Coordination Bureau (DICJ), Social Welfare Bureau (IAS) and University of Macau (UMAC).
An opening ceremony took place on August 26 and was attended by officiating guests including Ms. Aster Ng, Deputy Head of Gaming Research and Contact Department, DICJ; Ms. Bonnie Wu, Head of Gambling Addiction Prevention, IAS; Ms. Leong Pek Mui, Deputy Supervisor of Moral Education Centre, Education and Youth Development Bureau; Professor Davis Fong, Director of Institute for the Study of Commercial Gaming (ISCG), UMAC; who were welcomed by Melco representatives including Mr. Evan Winkler, Board Director and President; Ms. Akiko Takahashi, Executive Vice President and Chief of Staff to Chairman and CEO; Mr. Alidad Tash, Executive Vice President, Analytics and Gaming Operations; Mr. Tim Kelly, Property President, City of Dreams Macau; and Mr. Kevin Benning, Senior Vice President of Melco and Property General Manager of Studio City.
Mr. Lawrence Ho, Chairman and CEO of Melco, said, “In our aim to promote RG and an attitude of staying in control, the Company strives to differentiate itself in the industry by upholding stringent RG standards. Exceeding regulatory requirements in all jurisdictions, we are dedicated to continuously enhancing fair and safe gaming experiences for our guests and colleagues. We are honored to host this photo exhibition to help promote the culture of RG to our guests, colleagues and the broader community.”
On August 28, at Studio City, the Company also organized a dedicated advanced level seminar for its RG Ambassadors (RGAs) who are key frontline managers and experts in all aspects related to RG. Specifically trained to support guests and colleagues with RG challenges, including self-exclusion practices, and provide referrals to professional counseling services, 102 Melco RGAs attended the advanced level training session hosted by Professor Davis Fong, Director of ISCG, UMAC.
Since 2021, Melco is the first and only integrated resort operator globally to be recognized by RG Check across all properties. The Company’s RG efforts have also been recognized by Asia Gaming Awards, winning its Best Responsible Gaming Program for the second consecutive year in 2024. A total of six of the Company’s locations in Macau have received a perfect score of 100% with DICJ’s Responsible Gambling Indicators, a government-endorsed RG certification.
