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In a groundbreaking move, Allianz Partners Australia, a titan in the global insurance and assistance arena, has boldly redefined industry standards by securing an unparalleled accreditation for their travel insurance product, heralding a new era of transparency and simplicity in policy wording.

Under the visionary leadership of Damien Arthur, Executive Head of Travel at Allianz Partners, the company has embarked on a proactive and innovative journey to demystify insurance jargon, ensuring that customers have the knowledge and confidence they need to make informed decisions.

“We are standing at the forefront of a transformative shift in the travel insurance sector, leading with integrity and commitment to offer our customers a policy that is as transparent as it is practical,” Arthur articulated with a palpable sense of pride.

In their quest for clarity, Allianz Partners engaged the esteemed services of Plain Language Certified consultancy, a firm renowned for transforming complex language into accessible communication. This meticulous process weeded out perplexing jargon and scrutinized the contract for any terms that might be potentially prejudicial to the customers.

This rigorous commitment to transparency and customer-centricity culminated in Allianz Partners being awarded the Gold Certified Trustmark, an independent verification recognising their unparalleled support for plain language, marking a historic first for Australia’s travel insurance domain.

The company’s dedication to clarity is evident in the numerous ways they have simplified policy wording. Customers are now presented with a more tangible and straightforward understanding of their entitlements, transitioning to a dollar value limit across all product benefits. This strategic move eliminates the ambiguity often associated with the term ‘unlimited benefits’ and any sub-limits applied to these benefits.

Concretely, this means that benefit limits for Overseas Emergency Assistance and Overseas Medical and Hospital Expenses have been revised from Unlimited to a substantial $20 million for single and duo cover types and an impressive $40 million for family cover types. These figures are not arbitrary; they are the product of a decade of claims experience at Allianz Partners Australia, which has witnessed just three medical claims surpassing $1 million, with the highest claim recorded at $1.5 million.

“Our unwavering commitment to our customers remains steadfast. While the way we communicate our services is evolving, the quality and extent of our coverage are not compromised. We are on a continuous journey to enhance and adapt our plans to meet the ever-changing landscape of overseas emergency and medical needs,” Arthur confidently asserted.

To explore Allianz Partner’s renewed commitment to clarity and customer confidence, visit their transparently crafted travel insurance PDS at https://travel.allianz.com.au/pds.