Australasia’s world-wide rail travel booking service, International Rail has positioned itself as a “premium one stop” shop for agents, offering a comprehensive range of global rail passes and tickets with a new state of the art booking platform and a full team of customer support experts.
Proud to remain the only locally- owned and -operated rail specialist supplier in the market, the long-standing, widely recognised Melbourne-based rail experts, are celebrating 18 years of operations this year and it’s proving to be their best yet says owner and managing director Jonathan Hume.
Hume said, “Rail travel is booming, we have recorded a 400% revenue increase this year since pre-covid. Multiple factors have contributed to this, including unprecedented demand for travel in Europe, new preferred trade partnerships, an expansion in the NZ market and a new booking platform with the ability for bookings to be self-managed. As an added benefit, all rail passes and train tickets are now electronic with agents receiving them directly to their email inbox.
“Our multi-city complex itinerary service remains unique and has saved our agents hours of valuable time and stress during this very busy year for European travel”.
Over time, IR will continue to add products and destinations to the platform. Products that are not able be booked online will be fulfilled by IR’s support team, including premium rail products and trains in USA/Canada, Australia, NZ and Asia.
Revenue isn’t the only aspect increasing in the company, the dedicated support team has expanded from six to 20 in the last 18 months. This has allowed a premium local service to be developed via phone, email and live chat.
Hume says that the live chat service has been a “game changer” and is operated by the local Australian based team, giving agents the access to speak in real time to an actual person.
For further detail visit www.internationalrail.com.au, call 1300 387 245 or email sales@internationalrail.com.au
