Stephanie Robertson, who has been with FCM for over a decade and has more than 15 years of travel industry experience, has been appointed as Regional General Manager for Western Australia and South Australia – effective as of 01 November 2022.
Ms Robertson has exceptional experience across multiple states with FCM and the appointment is testament to the Flight Centre ‘Brightness of Future’ that enables internal employees to progress.
“We first welcomed Steph to our shores back in 2012 after she emigrated from her native Scotland – she then started her career with us in FCM as an Account Manager based in our Perth office,” said Flight Centre Corporate Managing Director ANZ Melissa Elf.
“She progressed to hold multiple leadership roles in the Account Management team both nationally and globally, and has been recognised for her contributions, receiving the Outstanding Achievement award.
“She’s a perfect fit for the Regional General Manager role across WA and SA, knowing our teams very well and having built fantastic connections with our customers both locally and globally.
“Steph is following her passion for leadership and excellence in customer service, and she can’t wait to get started. There’s no better person to deliver the highest possible standard to our travellers.”
Ms Robertson said she could not be prouder to lead such an experienced and passionate team of travel experts.
“I’ve taken the role of Regional General Manager for WA and SA as I truly believe there’s never been a more exciting time to be in travel and I cannot wait to be a part of it,” she said.
“I’ve built solid relationships with our customers over the years with FCM and I’m truly invested in seeing their travel programs succeed. Coming from Aberdeen in Scotland, I’ve grown up around the resources industry and understand how adaptable we must be to support customer requirements.
“The industry is booming and we’re working hard to recruit new talent, so one of my first objectives is to increase our fantastic team.
“I also plan to optimise customers’ travel programs by delivering out-of-the-box tech solutions and to save them money along the way.
“I’m constantly striving for excellence in customer service, and this will translate through to every interaction we have with our customers and prospects.
“My passionate approach to viewing the travel experience through the lens of the customer will underpin our market-leading service and technology to help our customers travel effortlessly.”
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