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Norwegian Cruise Line cancelled two voyages: the Jan. 3 sailing on the Norwegian Pearl, which was currently on its way back to Miami, and the Jan. 5 sailing on the Norwegian Getaway.
The announcement of the cancellations was made via letters to guests that are booked on the sailings.
According to one letter, several positive COVID-19 cases were registered among the crew of the Pearl, most being asymptomatic and monitored by Norwegian’s medical team. All affected crew of the Pearl and their close contacts are currently in isolation, according to the cruise line.
The ship was en route back to Miami to disembark its guests on Jan. 6, with guests due to automatically receive full refunds of their cruise fares within 12 to 15 business days.
If guests booked the voyage using Future Cruise Credit (FCC), 100 percent of the FCC used will be automatically re-applied to their Latitudes accounts within seven business days.
“All guests who secured flights through Norwegian Cruise Line will receive new flight schedules within the next 48 hours to the email on file. All quests who secured flights independently are guided to work directly with the airline and travel insurance provider for reimbursement options,” the cruise line wrote.
The Norwegian Getaway’s Jan. 5 sailing was also cancelled due to “COVID-related circumstances,” the cruise line wrote in a letter to affected guests. Like with the Pearl cancellation, the affected Getaway guests will automatically receive a full monetary or FCC refund – depending on the form of payment used during booking – within the same periods.
Edited by: John Alwyn-Jones, Cruise Editor