The Airline Passenger Experience Association (APEX) annually conducts an extensive survey among airline passengers. This study analyses evaluations of more than a million flights operated by around 600 airlines. Passengers are asked to rate features such as seat comfort, cabin service, food and drinks, entertainment and Wi-Fi.
APEX recently announced its classification for KLM Royal Dutch Airlines, confirming that we will retain our five-star status this year, based on customer ratings gathered by APEX. Our partner Delta Air Lines has also retained its five-star APEX status.
