Travel Counsellors has reached number one in a survey reviewing customers experiences with travel companies during the Coronavirus pandemic.
The survey initiated by MoneySavingExpert.com, the finance and consumer affairs site founded by Martin Lewis, was completed by over 27,000 people and names Travel Counsellors as the travel business that comes out on top.
Survey respondents were asked for their rating, feedback and experiences of dealing with companies like Travel Counsellors, with firms ranked by subtracting the percentage of poor experiences from those who had great experiences with the company. From 1-11 May, the survey asked travellers to rate the support travel companies are providing to customers with travel plans affected by COVID-19.
Travel Counsellor Matt Schmitz said, “The last few weeks have been a worrying time for many people, but I have remained focussed on supporting my customers to navigate this period in the best ways possible – whether that’s helping them to get home as borders closed across the globe, or rearranging their plans for a time when we have the chance to travel again. My customers are so pleased to be able to rely on someone who can take care of all their travel plans right now, and in the future.
“Whilst there may still be some uncertainty surrounding travel across the globe, I’ve seen an increase in bookings and enquiries for 2021, as well as domestic travel in Australia for later in the year. My customers are telling me they’re craving something to look forward to, and I’m so happy to be able to provide a highly personal travel service for them. Running my business from home means I can always be there for them whenever they need me”
The survey ranking follows Travel Counsellors being named as winners of the Queen’s Award for Enterprise for the third time in the company’s history last month. With all winners personally approved by Her Majesty The Queen, the prestigious accolade recognises excellence in British business.
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