dailypoint™, the Customer Data Platform for CRM & Loyalty in hospitality, has appointed Daniela Karadzhova as Director of Customer Success, to strengthen the company’s relationship with customers and its commitment to create long-term value for them.
Daniela Karadzhova brings extensive international hospitality and commercial experience to dailypoint. Before joining the company, she was Senior Account Manager for over four years at Cendyn, working closely with hotel customers on revenue generation, customer relationships, and strategic account development. Previously, , she held senior sales and guest experience roles at Fairmont Hotels & Resorts, Pullman Hotels & Resorts, and Sofitel across Europe and Asia. This professional background has provided her with a strong understanding of the daily challenges hotels face and the value that technology must deliver in practice.
“I’m excited to join dailypoint at such an important stage of growth,” said Daniela Karadzhova. “Hotels today need more than technology — they need strong partners who help them create measurable value from their guest data. I’m looking forward to working closely with our customers and supporting them in getting the most out of the dailypoint platform.”
“We’re very happy to welcome Daniela to the team,” said Michael Toedt, CEO of dailypoint. “Her international hospitality background, customer-focused mindset, and strong experience in account management will be very valuable for our Customer Success organization.”
Daniela Karadzhova is the second executive that joins dailypoint’s Customer Success team this year after Mikael Fries appointment as Head of Customer Success in January 2026. The strategic expansion of dailypoint’s team reflects the company’s strong growth and the increasing expectations of hotel partners worldwide.
As dailypoint continues to expand globally, strengthening Customer Success remains a key priority. The company is investing in scalable structures, stronger support frameworks, and experienced leadership to help hotels unlock the full potential of their guest data, technology ecosystems, and CRM & loyalty strategies.
