Zoom Travel Insurance has been named a finalist in WeMoney’s Digital Travel Insurer of the Year category, recognising the company’s performance across digital capability and customer experience in the insurance journey.
Zoom Travel Insurance Marketing Manager Natasha Sullivan said the recognition reflects the company’s ongoing investment in improving the end-to-end customer experience for Australian travellers.
“At Zoom, we’ve invested in a streamlined digital experience that enables travellers to quote, purchase, customise and manage their cover online with ease, including online medical assessments and digital claims,” Ms Sullivan said.
“We want travel insurance to be straightforward and accessible. Our focus is on removing unnecessary complexity so customers can manage their cover quickly and confidently, without confusion or delay.”
“We also believe quality travel insurance should remain accessible. As travel costs continue to rise, we offer flexible, competitively priced cover that allows customers to tailor their policy to suit their individual travel plans, without paying for cover they don’t need.”
How WeMoney awards are selected
Zoom’s finalist position in the Digital Travel Insurer of the Year category reflects WeMoney’s assessment of insurers’ digital capability and customer experience across the insurance journey.
The category evaluates insurers across a range of measures, including online quote and purchase experience, digital policy management, mobile functionality, real-time claims capability, self-service tools and travel technology integration. Finalists represent the highest-performing insurers across these assessment criteria.
Building recognition across the industry
The latest recognition follows a series of recent industry acknowledgements for Zoom, reflecting consistent performance across value, service and customer experience.
In 2025, Zoom was named a finalist in WeMoney’s Outstanding Customer Service Travel Insurance category, recognising its focus on delivering strong customer outcomes throughout the claims and support journey.
More recently, Zoom received Highly Commended in the Finder Awards 2026 for Best Value Travel Insurance, highlighting its commitment to providing competitively priced cover for Australian travellers.
