Vietjet Thailand has launched its new “K-ETA Refund & Credit Shell” service, offering passengers flying to South Korea the option to receive a refund or retain the ticket value as a Credit Shell if their Korea Electronic Travel Authorization (K-ETA) application is not approved. The service is designed to reduce uncertainty at the planning stage and provide greater confidence and flexibility for international travelers. Available on the Bangkok (BKK) – Incheon (ICN) route, the service applies to passengers who purchase tickets directly with Vietjet Thailand for travel between 1 February 2026 and 24 October 2026. Passengers must submit documentary evidence of the K-ETA rejection at least seven days prior to the scheduled departure date. Full terms and conditions are available at https://th.vietjetair.com/page/k-eta-refund-credit-shell
Mr. Pinyot Pibulsonggram, Vice President of Commercial and Customer Service, Vietjet Thailand, said, “Vietjet Thailand places strong emphasis on enhancing a confident and comfortable travel experience for passengers through flexible solutions designed to meet practical travel needs. The launch of the ‘K-ETA Refund & Credit Shell’ service represents one of our approaches to service development that responds to passenger needs throughout the journey, in line with our ‘Enjoy Flying’ concept. At the same time, the airline continues to advance service development on an ongoing basis, with passengers at the center of our operations. The launch of the K-ETA Refund & Credit Shell service reflects our commitment to strengthening connectivity between Thailand and South Korea, while continuously offering diverse and accessible travel options for passengers.”
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