Vietjet has once again reaffirmed its position as Asia’s leading new-age carrier, taking home the title of “Asia’s Leading Airline – Customer Experience 2025” at the prestigious World Travel Awards (WTA) ceremony held in Hong Kong. The recognition comes as Vietjet continues to grow its footprint in Australia, boosting flights between Sydney, Melbourne, Brisbane and Ho Chi Minh City, alongside Perth services through affordable, convenient travel experiences.
This year’s event gathered global leaders and experts from the aviation, tourism, and hospitality sectors to celebrate excellence in travel. Widely regarded as one of the world’s most respected honours in the industry, the World Travel Awards recognise outstanding achievements through votes cast by industry professionals and travellers worldwide.
Graham E. Cooke, Founder of World Travel Awards, said, “Vietjet continues to set the benchmark for customer service in the aviation sector and I am delighted that both the travel trade and the public have acknowledged this excellence by voting it ‘Asia’s Leading Airline – Customer Experience 2025. The commitment of the entire team at Vietjet serves as an inspiration to us all.”
Nguyen Thanh Son, Managing Director of Vietjet, said, “We are truly honoured to be recognised by the World Travel Awards for the third consecutive year. This accolade is a heartfelt tribute to the hundreds of millions of passengers and the entire Vietjet team who have trusted, supported, and worked tirelessly to deliver exceptional flying experiences. Vietjet will keep expanding its global network to offer modern, comfortable, and inspiring journeys.”
Vietjet continues to elevate its passenger experience through innovation, introducing a range of new products and services including Business class, the SkyJoy loyalty program, in-flight shopping, digital solutions and AI-powered assistant Amy. With a rapidly growing international network, Vietjet connects Aussie travellers to Vietnam and beyond, with year-round attractive offers across other destinations in Asia.
Vietjet has also earned accolades from renowned global organisations such as Skytrax, Airline Ratings, and World Business Outlook, alongside numerous aviation awards in major markets including South Korea and India. Operating a modern fleet across more than 170 domestic and international routes, Vietjet has flown over 250 million passengers to date, consistently delivering safe, affordable, and inspiring journeys that connect people and cultures worldwide.
