In the latest episode of Forever Forward℠ at DFW, American’s Chief Customer Officer Heather Garboden shares the latest on the airline’s premium enhancements and expansions at Dallas Fort Worth International Airport (DFW), including new lounge spaces, Flagship® check-in and continued focus on the digital experience for premium customers.
American’s investment in the premium experience at its largest hubs, including its largest and most connected at DFW, continues as the airline builds and renovates more lounges than ever and provides more personalized, seamless and elevated travel experiences.
Forever Forward℠ at DFW is American’s new shortform video series that takes viewers behind the scenes of the multiyear modernization across DFW. As American’s hometown airport and largest hub, DFW hosts more passengers than any other airport in the airline’s network. American is investing billions of dollars to modernize and strengthen its flagship hub, delivering a much smoother experience for our customers and team members, providing more certainty with their schedules and connections and improving DFW’s resilience to handle severe weather and other disruptions.
Forever Forward℠ at DFW showcases the exciting updates customers will see over the next several years and is part of American’s long-standing commitment to Texas and the many communities in the airline’s network, bringing customers along as milestones land.
