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In light of Jetstar’s decision to start charging customers for overhead carry on, thought our research on lost luggage which might be of interest.
Compare the Market surveyed 1,000 Australian travellers and found 20.4% had luggage go missing while travelling with an airline.
Among those who lost their bags:
  • Nearly 7% said their luggage was never returned.
  • A lucky 18% got their luggage back within 24 hours but the vast majority (62%) waited several days – potentially shouldering the cost of extra clothes and toiletries during delays. Around 13% saw their luggage returned after a week or more.
  • 78.5% received no compensation from their airline.
  • Those who did receive compensation reported a median payout of $400.
  • While the majority of Australian flyers with lost bags did not lodge a claim with their travel insurers, 17.1% reported not having any travel insurance cover whatsoever.
Airlines adding charges for carry-on luggage is another major pricing pressure for travels already on tight budgets this year.
And, if the decision sees more passengers upgrade to checked luggage options, (eg. families sharing a single checked suitcase instead of several carry-on ports) it raises questions about whether more Australians could find themselves dealing with delayed, lost or damaged luggage as well.