Virgin Australia has again positioned itself at the forefront of travel innovation with the launch of Journey Tracker, a groundbreaking feature that redefines the modern travel experience. This cutting-edge tool, available exclusively on the Virgin Australia app, empowers travellers with real-time flight updates and lock-screen access to essential information, offering a level of convenience unmatched in the Australian aviation sector.
Launching on December 11, 2024, Journey Tracker represents a landmark achievement. Virgin Australia became the first Australian airline to integrate such advanced functionality. It leverages iOS live activities and Android custom notifications to deliver unparalleled customer service.
Seamless Updates for a Stress-Free Journey
Virgin Australia Unveils Game-Changing Journey Tracker Feature.
Gone are the days of searching through emails or apps for critical flight details. With Journey Tracker, passengers receive:
- Real-time flight status updates, including gate changes and delays, directly on their lock screens.
- Instant access to boarding passes, streamlining processes such as bag drops, lounge access, and boarding.
- Seamless integration with the Virgin Australia app for an effortless travel experience.
The new feature activates three hours before departure, ensuring travellers remain informed and in control throughout their journey. Enabling push notifications guarantees that the tracker operates smoothly for Android users, while iOS users benefit from a fully integrated experience tailored to Apple’s latest technologies.
Redefining Excellence in Travel
“Journey Tracker is designed to make travel as simple and predictable as possible,” said Alex Plummer, Virgin Australia’s General Manager Digital. “With live updates and boarding pass access from the lock screen, guests can focus on enjoying their journey rather than worrying about logistics.”
This innovation is part of Virgin Australia’s broader strategy to address common passenger pain points. It builds on the airline’s reputation for customer-centric solutions, including its acclaimed self-service disruption management tool and bag tracking system, reinforcing its commitment to delivering an exceptional travel experience.
How to Access the Journey Tracker
Getting started with Journey Tracker is easy. Travelers need to:
- Download or update the Virgin Australia app to the latest version.
- Open the app within three hours of departure to activate the tracker.
- Ensure their device runs iOS 16+ or Android 8+, with push notifications enabled for Android devices.
Flights are automatically added to the app for Velocity members, making the activation process seamless. Whether you’re travelling for business or leisure, Journey Tracker transforms every flight into a hassle-free experience.
A Commitment to Innovation and Customer Satisfaction
Virgin Australia’s introduction of Journey Tracker is a technological achievement and a testament to the airline’s dedication to enhancing the passenger experience. By leveraging technology to simplify and improve every step of the journey, Virgin Australia continues solidifying its position as Australia’s most loved airline.
This latest advancement ensures travellers enjoy a stress-free experience, reinforcing the airline’s role as a leader in travel innovation. As Journey Tracker takes flight, Virgin Australia invites its customers to explore the future of aviation convenience.
Written by: Octavia Koo
