Dedicated to the mission of “making travel better”, Plaza Premium Group, the world’s leading airport hospitality service provider, has introduced an all-encompassing selection of premium airport services with ALLWAYS, serving to redefine airport hospitality at Hong Kong International Airport (HKIA).
Operated in addition to the group’s airport lounges, ALLWAYS at HKIA features a list of extensive personalised passenger services to enhance guest journeys for individuals or larger groups. Whether travelling for business or pleasure, ALLWAYS thoughtfully curates a hassle-free travel experience with a seamless end-to-end service that begins at your doorstep all the way to the departure gate.
Beginning before you even leave for the airport, ALLWAYS’s Home Baggage Pick-Up & Delivery and Limousine Services, available in 4- or 7-seaters, add to effortless travel plans with in-town pick-up or drop-off. As you arrive, a professional team at the Meet & Assist Service can attend to any personal requests with a one-on-one concierge for smoother departures, arrivals and transit.
Upon arrival at the airport, ALLWAYS offers Luggage Wrapping & Strapping for hands-free movement and Porter Service to assist in luggage transportation or collection, with additional amenities of wheelchair & baby stroller service, battery recharge service, printing & photocopy services, document courier, and more. Make your way around the airport in style and comfort via one of ALLWAYS’ Electric Buggy or stylish Vintage Buggy which includes swift immigration-to-gate transfers.
Travellers may also enjoy a world-class cocktail bar experience at Intervals, courtesy of Plaza Premium Group. A destination in its own right and accessible to all, this first-of-its-kind concept has reinvented the airport experience with an elevated drinks and food programme set amongst the exceptional vantage point of the newly opened Skybridge. 
Intervals is a comprehensive dining concept purposefully designed for the airport setting: from the F&B offerings, to interactive and engaging experiences, everything from the menu design to a dedicated Intervals app that provides knowledge about the drinks alongside travel-inspired beverages, coupled with immersive interior design and the unbeatable Skybridge view.
Leading the ALLWAYS team at HKIA is hospitality veteran Hong Kong General Manager John Girard. He joined Plaza Premium Group with over three decades of leadership roles in the hospitality sector across 16 countries, bringing. a wealth of industry knowledge, including customer service, operational excellence, and client experiences, as well as a passion for world-class hospitality.
“With ALLWAYS, we’re creating a travel experience like no other with seamless guest services that set a new benchmark for airport hospitality at Hong Kong International Airport,” Girard said. “As a major transport hub, we serve a global portfolio of travellers every day. Our personalised airport services cater to the expectations of the modern-day traveller and are tailored to address their functional needs which add to a more efficient and effortless journey.”
“It is our goal to make travel more convenient and comfortable” he continues. “At the same time, it demonstrates Plaza Premium Group’s exceptional brand experience and dedication to delivering a 360-degree airport hospitality experience with world-class service.”
Prices for ALLWAYS vary depending on the services.
