Global Hospitality Platform, Tabit, Reveals Five Ways to Maximise Benefits of Mobile-First Systems in Hotel-Based Hospitality
As Australian hospitality venues operating within hotels – from restaurants and bars to in-room dining and poolside service – grapple with rising wages, ongoing staff shortages, escalating supply costs and tightening margins, technology that drives operational efficiency is becoming a key point of differentiation. At the same time, for many operators, technology itself is also becoming a significant cost centre.
While some hotel-based venues continue to rely on point-of-sale systems designed more than a decade ago or adapt generic tablet-based software never built for the pace and complexity of multi-outlet hotel environments, many are now shifting towards mobile-first solutions. However, with an increasingly crowded market, identifying the right platform and how to maximise its benefits has become more complex.
Rapidly expanding its footprint in Australia, Tabit is a leading global hospitality platform for enhancing profitability and operational efficiency through mobile-first, handheld technology.
Drawing on insights from venue operators it works with across Australia and globally, Tabit CEO and co-founder, Barry Shaked, outlines says five non-negotiables when selecting a technology platform and shares practical tips to help hotel-based venues maximise the benefits of a mobile-first system.
Five tips for choosing a mobile-first technology platform, according to Tabit CEO and co-founder, Barry Shaked:
- Does the technology genuinely reduce labour pressure?
Hotel-based venues often operate across multiple service environments simultaneously. If technology slows staff down, it quickly becomes a cost rather than a tool.
The right platform should allow teams to take orders and process payments anywhere – whether tableside, at the bar, by the pool or for in-room dining – reducing unnecessary movement and freeing up time for guest interaction.
Ensuring staff are fully trained and confident using the system is critical to maximising efficiency.
- Does the technology help increase spend per guest across outlets?
Modern hospitality technology should support staff with guided ordering prompts, menu recommendations and guest insights that enable natural upselling.
Within a hotel setting, this extends beyond a single venue for encouraging higher spend across restaurants, bars and in-room dining, while promoting premium items and tailored recommendations based on guest behaviour.
- Does the technology reduce errors and improve service speed?
With multiple outlets and high guest expectations, accuracy and speed are critical.
A strong mobile-first platform should send orders directly to kitchens and bars in real time, removing reliance on handwritten dockets or disconnected systems. Backend reporting should also provide clear visibility into performance, helping operators identify inefficiencies and optimise service delivery across the property.
- Does the technology support more personalised guest experiences?
While hospitality is inherently people-first, outdated systems often pull staff away from guests.
The best platforms enhance interaction by giving teams access to guest preferences, dietary requirements and order history. In a hotel environment, this enables more personalised service, whether a guest is dining in a restaurant, ordering room service or returning for multiple visits during their stay.
A modern mobile-first system should drive a cultural shift, enabling staff to spend more time engaging with guests and less time tied to fixed terminals.
- Does the technology connect all hotel outlets in one system?
Many hotel venues still operate across fragmented systems spanning POS, payments, kitchen displays, room charging and reporting—leading to inefficiencies and inconsistent data.
Leading mobile-first platforms bring these functions into a single connected ecosystem, allowing seamless integration with room accounts and real-time visibility across all outlets. This enables operators to better understand guest behaviour, streamline operations and make faster, more informed decisions.
