The Helloworld Travel Frontliners Forum 2024 concluded with a bang this past weekend at the iconic Marina Bay Sands Conference Centre in Singapore. Bringing together over 500 attendees from across Australia, New Zealand, and beyond, this four-day event celebrated innovation, partnerships, and the extraordinary achievements of the Helloworld network.
Representatives from Helloworld branded and associate networks, My Travel Group, and Magellan were joined by supplier partners for a packed agenda of inspiring keynotes, industry updates, and dynamic events. The conference, themed “Partners in Excellence,” underscored the importance of collaboration in driving the success of travel agents and suppliers alike.
A Vibrant Kickoff and Engaging Sessions
The forum launched with style, featuring a welcoming event at the glamorous Singapore EDITION hotel. Throughout the conference, agents were treated to insights from travel leaders and updates on cutting-edge technology and solutions to enhance the Helloworld network.
Frontliners Gala Awards Dinner.
Nick Sutherland, Group General Manager of Retail Networks, unveiled several significant announcements, including enhancements to the Resworld agent portal, the introduction of Genesys as a premium omnichannel communication partner, and a mobile app integrating seamlessly with Resworld. These advancements, coupled with new e-learning modules and ownership training, promise to empower agents with unmatched tools for success.
Inspiration from Paralympian Kelly Cartwright OAM
One of the event’s highlights was an electrifying keynote address from Australian Paralympian Kelly Cartwright OAM. Her compelling journey of perseverance and triumph inspired attendees to embrace challenges and pursue excellence in their careers.
Unforgettable Experiences and Celebrations
Evening events added a touch of glamour, including a private cocktail reception at The Riverhouse and a spectacular Gala Awards Dinner sponsored by Singapore Airlines. The awards recognized high achievers and rising stars across the Helloworld network, celebrating their exceptional performance in an elegant ceremony.
Delegates also had the opportunity to explore Singapore’s iconic attractions, such as Gardens by the Bay and Universal Studios, with optional excursions offering unique networking opportunities. Pre— and post-family trips immersed attendees in the city’s dynamic energy.
Helloworld Travel Frontliners Forum 2024: A Resounding Success in Singapore.
Exciting Announcements and Key Partnerships
The conference buzzed with news, including updates from Helloworld Wholesale and Cruise, alongside the return of the highly anticipated “Fares at the Fair” airfare expo. Airline partners showcased the latest travel innovations, offering exclusive giveaways and prizes to participants.
In a grand finale, Helloworld announced that the 2025 Frontliners Forum will take place in Fiji, building excitement for the next chapter of this annual event.
A Collaborative Triumph
The 2024 Frontliners Forum’s success was made possible by the generous support of Singapore Airlines, the Singapore Tourism Board, Scoot, and a host of preferred supplier partners. Their contributions ensured an unforgettable experience for every attendee.
As the travel industry continues its remarkable recovery, Helloworld Travel’s Frontliners Forum served as a testament to the power of collaboration, innovation, and unwavering dedication to excellence.
Written by: Jason Smith
