Part of what makes the Changi Airport experience memorable for visitors is its vibrant shopping and dining scene, bolstered by a robust retail ecosystem. Changi Airport Group (CAG) constantly strives to elevate the customer experience through every touchpoint, including its eclectic mix of brick-and-mortar shops across all terminals and Jewel Changi Airport (Jewel), e-commerce platform iShopChangi, digital payment solution Changi Pay, and loyalty programme Changi Rewards.
Membership for Changi Rewards is free, with more than two million members on the programme today. Members can earn shopping rebates in the form of points from most shops and restaurants across Changi Airport’s terminals and Jewel. A myriad of rewards are available for redemption from the extensive catalogue, including Jewel attraction tickets, e-vouchers for use in Changi Airport and Jewel, parking vouchers, Krisflyer miles, and more.
GST-absorbed (Goods & Service Tax) shopping at most shops in the public areas of Changi Airport’s terminals[1] is another unique feature of the programme, allowing members to enjoy 9% GST savings on their purchases throughout the year.
In line with CAG’s continuing efforts to elevate the customer experience, Changi Rewards has been revamped with a slew of attractive perks, ranging from enhanced free parking to birthday vouchers, as well as the introduction of a new membership tier for its most esteemed patrons, appropriately named ‘Monarch’.
[1] List of participating outlets for GST-absorption programme: https://rewards.changiairport.com/en/benefits-and-privileges/how-it-works.html
Differentiated birthday benefits for Gold tier and above
During their birthday month, all Changi Rewards members used to earn double bonus points on their first transaction (capped at S$1,000) with a minimum spend of S$10.
While regular members continue to enjoy this perk, Gold and Platinum members now receive S$20 and S$40 worth of Changi e-Voucher Flexi respectively on the first of their birthday month. These vouchers can be used at any participating outlet at Changi Airport’s terminals and Jewel.
Enhanced free parking benefits
Previously, Gold members were required to spend a minimum of S$35 to redeem one hour of free parking at Changi’s terminals. This is now enhanced to one hour of free parking daily, with no minimum spend. If Changi Rewards members spend S$60 at Terminals 1 to 4 or S$80 at Jewel Changi Airport (Jewel), they can enjoy two hours of free parking[2]. This means Platinum members can enjoy a maximum of four hours of free parking, building on the two hours of free parking they are entitled to without spend.
2 Excluding the eve of and public holidays
Unveiling Monarch: Changi Rewards’ gateway to VVIP privileges
The Changi Rewards refresh also includes the introduction of a new premium tier called ‘Monarch’, to serve its most esteemed customers.
Monarch members are treated to a 4% rebate on their spending, in the form of eight times the amount of Changi Rewards points earned by Changi Rewards’ Member tier, without any points cap.
Year-round complimentary parking at all Changi Airport terminals and Jewel with more than 20 reserved parking spots, highly personalised 1-on-1 shopping and dining reservation services from the dedicated Monarch Concierge team, and S$60 worth of Changi e-Voucher Flexi for birthday months are just some of the other enticing benefits.
A by-invite only membership tier, Monarch members must attain a qualifying spend of S$25,000 across 12 months at Changi Airport, iShopChangi or Jewel, among other criteria.
For more information on Changi Rewards’ Monarch tier, visit: https://rewards.changiairport.com/en/monarch.html
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