Like Magic, an employee and guest experience platform and a member of Oracle PartnerNetwork (OPN), today announced it is available on Oracle Cloud Marketplace and can be deployed on Oracle Cloud Infrastructure (OCI) and integrated with OPERA Cloud via the Oracle Hospitality Integration Platform (OHIP). Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.
The collaboration means that hoteliers using OPERA Cloud can now sync with Like Magic’s platform, which brings a booking engine, guest platform, employee interface and monitoring tools all into one place–creating a center of operations for hotel management. This unlocks a completely digital guest journey for guests if they prefer.
With this integration, customers can leverage new advancements in service optimization software to significantly improve operational efficiency while simultaneously elevating the guest experience with self-service functionalities, enabling guests to carry out a range of actions without staff assistance. These range from checking in, ordering food, requesting additional linen or pillows, and creating keyless room passes – requiring only a smartphone.
Like Magic’s integration with OPERA Cloud also includes an employee platform that allows staff to perform 80% of their daily tasks from one single system. The platform enables staff to run operations using a traffic light system of notifications and recommended actions, making the whole process of customer service and property management much more automated.
Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and services offering unique solutions, including ones that extend Oracle Fusion Cloud Applications.
OCI is a deep and broad platform of cloud infrastructure services that enables customers to build and run a wide range of applications in a scalable, secure, highly available, and high-performance environment. From application development and business analytics to data management, integration, security, AI, and infrastructure services including Kubernetes and VMware, OCI delivers comprehensive security, performance, and cost savings. In addition, with multicloud, hybrid cloud, public cloud, and dedicated cloud options, OCI’s distributed cloud offers customers the benefits of cloud with greater control over data residency, locality, and authority, even across multiple clouds. As a result, customers can bring enterprise workloads to the cloud quickly and efficiently while addressing the strictest regulatory compliance requirements.
“By combining Like Magic’s innovative guest and employee experience tools with Oracle’s powerhouse property management software, we are poised to deliver efficiency, service quality and satisfaction for both guests and hotel staff. Like Magic’s participation in Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of our technology. We look forward to leveraging the power of OCI to help us achieve our business goals,” said Markus Feller, CEO of Like Magic.
