The Hotels Network (THN), a leader in direct growth platforms, has unveiled KITT, the first AI-driven voice guest service agent designed to revolutionize the hospitality industry. Serving over 20,000 hotels globally, THN’s innovative AI solution aims to enhance guest experiences and optimize operational efficiency, setting a new standard in hotel guest services.
Introducing KITT: The Future of Guest Service Technology
KITT stands out as a groundbreaking advancement in guest service technology. This AI agent can handle various tasks, ensuring seamless, 24/7 support through voice or text interactions, whether over the phone or on a hotel’s website. This revolutionary approach enhances communication with guests and addresses their queries with unmatched efficiency.
Key Features of KITT
KITT’s comprehensive suite of features positions it as an indispensable tool for hoteliers:
- Booking Support: KITT manages booking inquiries and reservations around the clock, ensuring timely and efficient assistance for guests at any time of day.
- Multilingual Capabilities: KITT is proficient in multiple languages, eliminating language barriers and enabling guests to communicate in their preferred language.
- Exclusive Offers: The AI agent promotes exclusive offers, facilitating upselling and cross-selling opportunities.
- Tailored Information: Hoteliers can configure KITT to provide specific details about policies, room descriptions, amenities, services, and local recommendations, ensuring accuracy in every interaction.
- Brand Customization: KITT can be customized to reflect a hotel’s unique brand voice, delivering a distinctive and cohesive guest experience.
Boosting Efficiency and Revenue
Integrating KITT into hotel operations can significantly reduce staff costs while increasing direct bookings, average daily rates (ADR), occupancy rates, and ancillary revenue. KITT handles routine inquiries and tasks, freeing up hotel staff to focus on delivering exceptional service. This streamlined approach ensures interactions consistent with the property’s standards and enhances communication’s ease and accuracy.
Industry Milestone
As the first AI-driven guest service agent for hotels, KITT is poised to offer a hassle-free experience for guests while providing real-time updates and insights for hoteliers worldwide. Juanjo Rodriguez, Founder and CEO of The Hotels Network, expressed his enthusiasm for this groundbreaking launch:
“At THN, our mission is to elevate the guest experience and drive direct bookings for hotels. With KITT, we are offering a solution that not only enhances operational efficiency but also ensures guests receive seamless service. Think of it as your very own AI Receptionist. This is a very practical case of using the new AI capabilities in the hospitality industry.”
Learn More About KITT
KITT represents a significant leap forward in applying AI within the hospitality industry. It promises to transform how hotels operate and interact with guests, ensuring a more efficient and personalized service. To explore how KITT can enhance your hotel’s guest service experience, visit The Hotels Network’s official website and discover the future of hotel guest services.
Written by: Soo James
